My mission is simple: I help people. If you have a problem with a product or service – any product or service – I’ll do my best to assist. It’s what I do, and I love it.
What they’re saying
“You really are a miracle worker! We appreciate your intervention very much.” — Sarah Stevens-Rayburn, Baltimore
“Thank you so much. You are the man!” — Ryan Duffy, Mount Pleasant, South Carolina
Be heard now
I’m privileged to work with the best team of volunteer advocates in the world on our help forums.
The forums offer consumers virtual face time with subject matter experts. But they do more than advise you – they’ll also research your problem and help you find a solution.
Oh, and it’s a safe, snark-free environment. We’re here to help, not hate. Can you think of any other forum that does that?
I’d do anything for you
Why else would I get dressed up in this costume for a TV ad?
By the way, the suit is made out of neoprene, not Spandex. Just in case you were wondering.
I have a reputation for lighting-fast responses to consumer questions. I’m known to answer in my sleep, although not always coherently. Thank goodness for espresso.
I’m the guy you call when things go wrong, and I love what I do.
Need help? Here’s how to get in touch.
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.