My blog

I write a personal blog about my adventures – and misadventures – on the road, not to be confused with my eponymous consumer advocacy blog. Please stop by and catch up with the latest. It’ll be fun.

Ask them anything!

If you had a chance to confront your tormentor in public, what would you say?

They see mountains. I see a launch pad.

The red rocks of Sedona are as beautiful as they are daunting. Up close, the steep, smooth cliffs look like an enormous vertical wall, warm to the touch on a sunny October afternoon. But that didn’t stop my 15-year-old son from trying to climb one yesterday.

I won’t back down

If you’re a fan of Saturday Night Live, you probably saw Jason Aldean cover the Tom Petty classic, “I Won’t Back Down” yesterday.

How to make sense of the chaos of kaizen

If you’ve never redesigned a website — and experienced the thrills and frustrations of the process — then pull up a chair, please. Let me tell you about the pure chaos that happens when you try to makes something good even better.

Help is on the way

I’m thrilled to report that my second nationally syndicated column, Problem Solved, launched this morning.

I love hearing from you. Here’s how to get in touch.

8 + 15 =

I'm here for you 24/7

Seriously, I sleep with my phone. Because I care, that's why.

The easiest way to reach me is through the form above orĀ through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.

If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.

Or you can call me. I'm at (202) 370-7934.