My blog

I write a personal blog about my adventures – and misadventures – on the road, not to be confused with my eponymous consumer advocacy blog. Please stop by and catch up with the latest. It’ll be fun.

This is a real March Miracle! But what’s next?

No wonder they're calling it the March Miracle. This month is off to an incredible start. Whether it's a generous amount of snow that fell in the American West or the consumer advocacy soaring to new heights, this is a time of small wonders. Idaho's March Miracle --...

A connection that changed everything in Promontory Summit, Utah

Promontory Summit, Utah, is close to nowhere. But it’s home to a connection that changed everything. To get there, you turn down a two-lane road near Brigham City, drive about 30 miles and then make a left at the ATK Thiokol Propulsion facility, where they test rockets.

The only game that really matters

Who’s going to win the big game? No, not that game. I’m talking about the game businesses play with us. Mark up. Mark down. Bait and switch. And, of course, the loyalty game.

I love hearing from you. Here’s how to get in touch.

10 + 7 =

I'm here for you 24/7

Seriously, I sleep with my phone. Because I care, that's why.

The easiest way to reach me is through the form above orĀ through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.

If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.

Or you can call me. I'm at (202) 370-7934.