I write a personal blog about my adventures – and misadventures – on the road, not to be confused with my eponymous consumer advocacy blog. Please stop by and catch up with the latest. It’ll be fun.
From the window of my room, I can see Colorado’s snow-covered Elk Mountains against a perfectly blue sky this morning. I’m lucky to be here for a few days with my kids before we head back to the city.
I can hardly believe it myself. Normally, the first week of the year is slow — really slow. But not 2018. It makes me wonder if something is amiss. I’ll tell you about that in a second.
It’s been an incredible year for consumer advocacy. Beyond what anyone could have imagined. My advocacy team and I are shocked by this year’s numbers — but in a good way. We’ve welcomed more visitors to the site, come to the aid of more readers, and had more help from you, our valued supporters.
Yes, it’s that time of the year. Happy holidays, my friend! I’m happy. Do you know why? It’s because of you.
These aren’t the best of times for American consumers. Net neutrality has just been repealed. The Federal Trade Commission is refusing to end the deceptive practice of mandatory hotel resort fees. And the Department of Transportation is done enforcing its consumer protections for airline passengers.
From all outward appearances, the consumer advocacy site I run with my team of volunteers may look like a runaway success.
I love hearing from you. Here’s how to get in touch.
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.