My blog

I write a personal blog about my adventures – and misadventures – on the road, not to be confused with my eponymous consumer advocacy blog. Please stop by and catch up with the latest. It’ll be fun.

On the verge

I’m in Monterey, Calif., this week, which like many parts of northern California is lined with awe-inspiring cliffs that plunge into a cold Pacific.

What if …

What if everything ended now? What if I stopped publishing a consumer advocacy website? What if I quit holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?

We’re going West. Want to join us?

The next segment of our cross-country adventure starts on Tuesday. It’s a three-month trek across California, Oregon and Washington. We’ll be in Alaska for September, but I’m getting ahead of myself.

Why you should zig when everyone else zags

We spent last week in Temecula, Calif., an area known for its excellent wine. My brother graduated from San Diego State on Sunday (go Aztecs!) and is headed overseas to teach. I decided to stay on for a few days and show the kids a little part of Southern California.

What to do when you’re at the crossroads

If you’ve ever found yourself at a crossroads without directions, you probably know about the uncertainty. Is the Google Assistant correct — should I make a right turn? — or do I follow the road signs?

Home at last

We arrived in Prescott, Ariz., late yesterday after an exhausting six-hour drive from Albuquerque. It was the final segment of our 2,193-mile move.

I love hearing from you. Here’s how to get in touch.

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I'm here for you 24/7

Seriously, I sleep with my phone. Because I care, that's why. The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem. If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address. Or you can call me. I'm at (202) 370-7934.