My blog

I write a personal blog about my adventures – and misadventures – on the road, not to be confused with my eponymous consumer advocacy blog. Please stop by and catch up with the latest. It’ll be fun.

I won’t back down

If you’re a fan of Saturday Night Live, you probably saw Jason Aldean cover the Tom Petty classic, “I Won’t Back Down” yesterday.

How to make sense of the chaos of kaizen

If you’ve never redesigned a website — and experienced the thrills and frustrations of the process — then pull up a chair, please. Let me tell you about the pure chaos that happens when you try to makes something good even better.

Help is on the way

I’m thrilled to report that my second nationally syndicated column, Problem Solved, launched this morning.

A dispatch from the Last Frontier

I’ve been in Anchorage for the last few weeks and had the honor of speaking to a group of independent travel agents at the annual National Association of Career Travel Agents (NACTA) convention.

Today we are all Conchs

“You know that you’re a Conch, don’t you?” I said to my son as we watched hurricane Irma churning toward the Florida Keys.

I love hearing from you. Here’s how to get in touch.

13 + 13 =

I'm here for you 24/7

Seriously, I sleep with my phone. Because I care, that's why.

The easiest way to reach me is through the form above orĀ through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.

If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.

Or you can call me. I'm at (202) 370-7934.