New Weekly PROBLEM SOLVED Feature Is the Highly Anticipated Sequel to Popular Column, THE TRAVEL TROUBLESHOOTER

NEW YORK, SEPT. 25, 2017 — If you’ve ever fallen for a scam, been ripped off by surprise fees or have come down with a bad case of buyer’s remorse, help is on the way.

A new weekly consumer column by award-winning author, consumer advocate and journalist Christopher Elliott exposes the companies that offer substandard products and services and offers real assistance. His highly anticipated weekly feature, Problem Solved, has just launched in syndication by King Features.

Elliott’s investigative reporting on behalf of readers has earned him a reputation as “every consumer’s best friend.” Author of the already-popular column The Travel Troubleshooter (also syndicated by King Features) Elliott now moves beyond travel issues and goes toe-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems in other arenas.

Written in an engaging, succinct Q&A format, Problem Solved covers everything from broken laptops to faulty kitchen appliances, from shoddy workmanship to erroneous or even fraudulent charges. Nothing is off-limits for this feature.

Problem Solved takes a real and seemingly unsolvable reader quandary — usually one that’s dragged on for months or is considered hopeless — and fixes it.

But it does much more than that:

  • Every column contains actionable advice for consumers to help them steer clear of the same kind of trouble.
  • It offers insights into how companies work, advising readers about the best businesses to patronize.
  • The feature also contains exclusive material, such as the names, numbers and email addresses of company executives who can help a customer directly.
  • It has a call to action that invites readers to share their own consumer problems and a team of volunteer advocates who stand ready to fix them.

Most of all, each Problem Solved column brings a fresh consumer complaint and a satisfying resolution — a refund, a fix or a government enforcement action — that will leave your audience cheering.

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About Christopher Elliott
Christopher Elliott is the author of How to Be the World’s Smartest Traveler (and Save Time, Money, and Hassle) (National Geographic Books/Random House), the definitive manual for having a better trip, and Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals (Wiley), a manifesto for empowering consumers and encouraging corporate responsibility. He’s a National Geographic travel expert and an editor at large and reader advocate for National Geographic Traveler. Elliott writes a weekly column for The Washington Post and USA Today. He is the co-founder of Travelers United, a Washington-based advocacy group for travelers.

About King Features Syndicate
King Features Syndicate is a member of Hearst Entertainment and Syndication Group, which combines Hearst Corporation’s cable network partnerships, television programming activities and newspaper syndication and merchandise licensing operations. King Features is the world’s premier distributor of syndicated features to newspapers, magazines, web portals, mobile outlets and news organizations worldwide. For more information, please visit www.kingfeatures.com.

Media Contact:
Claudia Smith, King Features, 212-969-7542, cmsmith@hearst.com

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