These aren’t the best of times for American consumers. Net neutrality has just been repealed. The Federal Trade Commission is refusing to end the deceptive practice of mandatory hotel resort fees. And the Department of Transportation is done enforcing its consumer protections for airline passengers.read more
From all outward appearances, the consumer advocacy site I run with my team of volunteers may look like a runaway success.read more
There’s a beauty to the American suburbs too often unappreciated by the coastal cultural critics. Yet it is there, in the cookie-cutter homes, the nine-to-five jobs, the weekend cookouts, the happy birthday parties. Sometimes, you have to look carefully to discover it.read more
A random visit to the Family History Library in Salt Lake City turned into the unexpected highlight of our recent tour of Utah.read more
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.read more
I’ve always been skeptical of awards, so when a friend suggested that I start one, I reflexively said “no.” “It’s not about you,” he countered. “It’s about your readers.”read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco
How can I help you?
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.