If you had a chance to confront your tormentor in public, what would you say?read more
The red rocks of Sedona are as beautiful as they are daunting. Up close, the steep, smooth cliffs look like an enormous vertical wall, warm to the touch on a sunny October afternoon. But that didn’t stop my 15-year-old son from trying to climb one yesterday.read more
If you’re a fan of Saturday Night Live, you probably saw Jason Aldean cover the Tom Petty classic, “I Won’t Back Down” yesterday.read more
If you’ve never redesigned a website — and experienced the thrills and frustrations of the process — then pull up a chair, please. Let me tell you about the pure chaos that happens when you try to makes something good even better.read more
I’m thrilled to report that my second nationally syndicated column, Problem Solved, launched this morning.read more
If you’ve ever fallen for a scam, been ripped off by surprise fees or have come down with a bad case of buyer’s remorse, help is on the way.read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco
How can I help you?
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.