We live in interesting times. A free press is under attack, consumer advocacy is a dying profession, and corporate America is almost literally laughing all the way to the bank with its ill-gotten gains.read more
You read my consumer advocacy site every day. You follow the well-researched, useful stories I write for USA Today, the Washington Post, and my newspaper syndicate. Maybe you comment on the stories, too.read more
This week, we’re visiting the small town of Buellton, Calif., about a half hour drive north of Santa Barbara. It’s the kind of place you might miss if you’re heading to the more touristy Solvang, the Danish-themed village a few miles east of here.read more
I’m in Monterey, Calif., this week, which like many parts of northern California is lined with awe-inspiring cliffs that plunge into a cold Pacific.read more
What if everything ended now? What if I stopped publishing a consumer advocacy website? What if I quit holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?read more
The next segment of our cross-country adventure starts on Tuesday. It’s a three-month trek across California, Oregon and Washington. We’ll be in Alaska for September, but I’m getting ahead of myself.read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco
How can I help you?
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.