A cool new way to destress at the airport

destress at the airport

The next time you feel stressed out at the airport, look up. If you’re lucky, you’ll see painted clouds, or a wall of vines and orchids, and you’ll hear the sounds of songbirds.

If you do, it means you’re flying out of Terminal 2 at Oakland International Airport. That’s where Kaiser Permanente, together with the airport and the terminal’s tenant, Southwest Airlines, has devised an innovative way to destress at the airport.

It’s just the latest way airports are helping travelers cope with the frustrations of flying. Other methods include yoga, art galleries and spas. Taken together, these could define the airport of the future — not to mention help travelers cope with an increasingly stressful activity.

A new way to lessen the stress

“We all know flying is stressful,” says psychiatrist Don Mordecai, who is the national leader for mental health and wellness at Kaiser Permanente. “We wanted to find a way to lessen the stress.”

Late last year, Kaiser Permanente transformed a TSA checkpoint into a calming oasis. Highlights include a “living” green wall filled with plant species that clean indoor air naturally and provide a soothing ambient environment.

Large white clouds suspended from the atrium ceiling greet airport patrons. Messages on panels throughout the checkpoint encourage them to “breathe in,” “relax” and “thrive.” At the end of the checkpoint, there are “H2O to go” stations where passengers can fill their reusable bottles with filtered water for free.

The Kaiser Permanente destressing station was supposed to remain only until this month. But, after getting a positive reaction from guests, it’s been extended through the end of 2019.

“All of these elements are designed to lower the frustration travelers often feel and represent a much larger effort to improve mental health and wellness,” says Mordecai.

Other ways to destress at the airport

Many airports already have spas, massage facilities, coin-operated massage chairs, and rest zones.

Yoga in Chicago

At Chicago’s O’Hare International Airport, you’ll find a Yoga Room on the mezzanine level of the Terminal 3 Rotunda where you can “relax, reflect and recharge.” The 15-by-16-foot space features a sustainable bamboo wood floor, floor-to-ceiling mirrors on one wall, and exercise mats, as well as an area to place personal articles and garments.

Art in Tampa

Tampa International Airport has one of the most ambitious airport public art programs in the United States, as well as a dedicated gallery. A visit to the airport museum offers you a space for quiet contemplation and exposure to local culture. In Tampa, that would be the works of Icelandic printmaker Elva Hreiðarsdóttir.

Spa treatments everywhere

Thanks to businesses like XpresSpa, which offers massages and facials in airports from Los Angeles to Miami, patrons can find a moment to relax before or after their flights. Not to be outdone, airport hotels are also offering spa treatments for stressed-out passengers (the Grand Hyatt DFW is one of the best known).

Why destressing is important

As Kaiser Permanente’s Mordecai notes, not only is air travel stressful, but the stress level is increasing. From TSA screenings to smaller economy class seats, there’s no shortage of things to freak you out at the airport and in the air.

By the time travelers arrive at the security checkpoint, they’re already in full stress mode, he says.

“You’re worried,” says Mordecai. “Your body tends to tense up. You might be releasing stress hormones, your heart rate might be elevated. You might be breathing faster than normal.”

Worse, you’re surrounded by people who are also stressed out, and probably irritable as well. All of that adds up and can lead to unhappy airport guests and a diminished travel experience.

Although Kaiser Permanente hasn’t done any scientific studies on the benefits of its destressing initiative, Mordecai told me the results are evident.

“There seems to be something about being in nature,” he says. “You’re in a place that’s familiar, less stressful.”

These destressing initiatives may be the future of air travel. If airports — and indeed, airlines — worked on ways to lessen the stress of air travel, imagine the possibilities. Would the David Dao incident have happened? What about any of the other recent dustups at the airport or on the plane, many of which, no doubt, were triggered by stress?

It’s hard to know the answer.

But this we know: Clouds above the TSA checkpoint are better than no clouds. Yoga rooms and art galleries are better than empty rooms with a view of a ramp. If these destressing options aren’t part of the airport of the future, you may want to consider driving.

Posted in Smart Consumer

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.

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