After the pandemic, what will it take to bring you back?

bring you back to monaco

What will it take to bring you back after the pandemic? Tourism officials want to know.

Here’s what they think will work:

✓ Interactive experiences like webcams and “virtual” bingo.

✓ Emails and videos about your favorite vacation destination.

✓ Hard work behind the scenes. Think “clean.”

But it may take more than that. The World Tourism Organization had projected that international tourism arrivals would grow 3 to 4 percent this year. It now estimates that arrivals could plummet by 20 to 30  percent because of the coronavirus. That’s a loss of $30 billion to $50  billion in spending.

How to bring you back: “We’re working on our rebound plan”

Guy Antognelli, general manager of the Monaco Government Tourist and Convention Authority, has two priorities for the principality’s comeback.

“We’re making sure to keep Monaco in the minds and dreams of people currently confined in their home,” he says. “Simultaneously, we’re working on our rebound plan.”

That seems to be the idea for most tourism destinations. But how do you draw people to you when you’re so far away? How do you plan for a rebound that may or may not come?

“These are dark days,” says Jamie Simpson, a spokeswoman for the Los Angeles Tourism & Convention Board. “But we do know the sun will soon shine again on Los Angeles.”

One way to keep people thinking about L.A. is through social media. The tourism bureau has encouraged Angelenos to post photos using the hashtag #LAthroughMyWindow to highlight the beauty of Southern California. Among the contributions are snapshots of California sunsets and beaches and the recent supermoon. Similar social media initiatives are underway in New York and San Francisco.

Promoting “virtual” visits to bring you back

In Reno, Nev., and the Lake Tahoe area, tourism officials have been promoting virtual visits through a network of live webcams. You can gaze at the empty ski slopes of Northstar, in California, and Mount Rose, in Nevada, or the almost undisturbed lakeside of Kings Beach, Calif. Tourism officials have also encouraged hotels and resorts to share more pictures and videos with the world, reminding people that they’re still here.

“If there’s one thing that Reno Tahoe is good at, it’s renaissance,” Reno Tahoe spokeswoman Cathy Decker says.

Many attractions have made their virtual tours more elaborate. Vizcaya Museum and Gardens, a Gilded Age (late 19th-century) estate on Biscayne Bay near Miami, is promoting a 360-degree tour that allows viewers to see and hear more than they would in person. Click on the displays and you can listen to the rustling leaves and the flowing water of the mangrove-covered shoreline. A room fills with organ music, and users can zoom in on the tiniest detail of the Italian furniture.

A lot of forward-looking destinations have rolled all these initiatives into a single page. Whidbey and Camano Islands Tourism, an organization representing resort islands near Seattle, has a Web page full of engaging videos about matters of interest ranging from orcas to bees. It’s encouraging aspiring travelers to create some online buzz by reposting them using the tagline #Escapeitall.

Destination DC, a nonprofit that supports Washington tourism, has a microsite, DCTogether, with links to social media initiatives and virtual tours during the coronavirus lockdown. You can find out which hotels are still open or play DC’s Social Distancing Bingo, an online game that connects you to what’s happening in the nation’s capital.

Cleaning up their act

But what about rebound plans? Behind the scenes, attractions and hotels are getting ready for what they hope will be a quick return to normal. No staycations, please.

In Gulf Shores and Orange Beach, Ala., officials have taken advantage of the empty beaches to do some deep cleaning. A fleet of custom-designed tractors, used to sanitize the shoreline after the 2010 Gulf of Mexico oil spill, is digging up driftwood and other debris to prepare the beaches for summer.

“In interesting irony, the estimated peak day for the virus in Alabama happened 10 years to the day the oil spill started,” says Kay Maghan, a spokeswoman for Gulf Shores & Orange Beach Tourism.

At the RT Lodge, a 57-room boutique hotel in Maryville, Tenn., the staff is spending the downtime getting ready for the coming season.

“We’re pressure-washing, painting, gardening, event planning, updating staff manuals, and cleaning offices,” says Katherine Stinnett, the property’s sales and marketing manager. “Our chef is using this time to work on a new seasonal menu offering for the restaurant.”

Trying to dull the pain

In the early days of the crisis, tourism officials tried to give hotels, tour operators and museums a helping hand as they weathered the first squalls of the storm. Now they’ve changed gears.

“We want to dull the pain as much as possible,” Tia Troy, a spokeswoman for Visit Casper in Casper, Wyo., told me last week. “Right now, it’s not about bringing people to their destination. The focus is on doing what’s possible to ensure that the destination — including its residents and businesses — makes it out of this as well positioned as possible.”

Casper’s inward-facing efforts include launching Cowboy Curbside, an online directory of every dining establishment in the city that is offering delivery or takeout. It also launched a job board to connect workers who have been laid off with companies that are hiring locally.

Making sure no one forgot them

In Monaco and elsewhere, tourism leaders are moving on to the next phase of the comeback: outreach efforts to start bringing visitors back to the area. “We need to make sure that no one forgot us,” says Antognelli, the Monaco tourism head.

Persuading large conventions to return is the first order of business. A single conference, which can bring tens of millions of dollars to an area, is a critical step to recovery. And then there are the individual visitors to be enticed with deals and incentives.

Will the virtual tours, social media campaigns and hard work of tourism officials bring you back? We’ll see.

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Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.

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