Always here for you

aways here for you

We live in an uncertain world. Products break down. Airlines go out of business. Friends come and go. But one thing you can always count on is your favorite consumer advocacy organization. We’re always here for you.

So today, I hope you’ll pardon this shameless plug: If you have a consumer problem — any consumer problem — please contact me directly. My team and I will do our best to help you.

Seriously. It’s what we do, and we want to assist.

A team effort

I admit, I’m not always reliable even though I’d like to think of myself as reliable. I miss deadlines (just ask my literary agent about that). Sometimes, I get a story wrong. And I’m not always the best friend you can have.

But this isn’t about me. Elliott Advocacy, the consumer advocacy organization you support, does respond quickly to every query. It’s always here for you.

We publish like clockwork, even when our internet connections are on the blink. We have a team of professionals and we take what we do very seriously.

Putting together an organization like that took years and it wouldn’t have been possible without your support. You were always there when a newspaper threatened to cancel my column (and if you’re wondering, yes I’m still trying to get back into the Philadelphia Inquirer!). You also helped me pay the bills, which allowed us to keep the site up and running during the most difficult times.

I’m here — we’re here — because of you.

You made a difference

In my last update, I mentioned some of my personal challenges in recovering from eye surgery. I’m so grateful for the well-wishes. I wanted to let you know that my situation is unchanged, which is good news. (At least it hasn’t gotten worse.)

I won’t know until late April if I will need to return to Los Angeles for more surgery, but in the meantime, I’m very optimistic. I found an excellent doctor here in Santa Fe, N.M., where I’m staying through mid-April, and I’m doing everything I can to get better.

Your encouraging notes have made a world of difference. Thank you.

This week’s advocacy update

It’s been an exciting week for the advocacy, underscoring the fact that we’re always here for you. We blew past the one million pageview mark yesterday and as I write this, we’re at 896 cases, just four cases away from a new record. By the way, you can send us a request for help and be part of our record March.

Our goal for 2019 was to bring in one million page views and 1,000 cases per month, so we are really, really close to getting there.

And again, at the risk of repeating myself, none of this would be happening without you.

Sometimes I think my editorial outlets are on life support. I love journalism and I love helping people, but when I look at the media landscape, I feel as if I’ve woken up in the middle of the zombie apocalypse. I know that at some point, it’ll just be the consumer advocacy site and you, but I mourn the loss of these journalistic institutions as I would the death of a friend.

This week’s stories

Here are this week’s articles. Please share these with your friends:

This is the most embarrassing thing families do on vacation
The silly photos. The touristy behavior. And the chaos — oh, the chaos! If I had to pick just three of the most embarrassing things families do while they travel, those would be the ones.

Charged twice for her Marriott room — how about a refund?
When Marriott charges Elizabeth Maglione’s gift card twice for one night at the Courtyard Marriott Miami Downtown/Brickell, she asks for a refund. The hotel wants to issue a credit. Who’s right?

Why won’t Sears honor the warranty on my Kenmore refrigerator?
Why won’t Sears repair Terri Champion’s Kenmore refrigerator? And what’s the best fix for the broken appliance? The answer might surprise you.

Travel lessons from a Hawaiian volcano
You can learn a lot about travel from a volcano. That’s what Rick Hazlett, a volcanologist and professor emeritus of environmental analysis and geology at Pomona College, will tell you – and he’s right.

This small travel insurance change could save your next vacation
When I think of pre-existing medical conditions and travel insurance, Richard Cutler’s case comes to mind. After a flare-up of his arthritic condition, “which made my hands, wrists and feet swell,” he says he had to cancel a recent American Airlines flight.

Have a great week!

Posted in This Week Tagged , , , ,

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.

Underwritten by

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Cavalry Travel Insurance

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Underwritten by Sodexo North America

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Elliott Advocacy is underwritten Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at Travelexinsurance.com.

Elliott Advocacy is underwritten by AirHelp

AirHelp is the world’s leading flight delays compensation company, helping passengers apply for compensation following a delayed or canceled flight or when boarding has been denied. It is AirHelp’s mission to fight for passenger rights by holding airlines accountable for flights disruptions that are out of passengers’ control. AirHelp has already helped 5 million people, taking the stress out of applying for compensation and making it as hassle-free as possible for travelers around the world.

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Enterprise

A family-owned, world-class portfolio of brands. A global network that spans across more than 85 countries. Some 97,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

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An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at  Mediacomcable.com.

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit  Virtuoso.com.

Elliott Advocacy is underwritten by VisitorsCoverage

As a company that is constantly striving to simplify travel insurance, VisitorsCoverage, is on a mission to help travelers make the better decisions about purchasing travel insurance, quickly. VisitorsCoverage has helped millions of travelers globally to buy the suitable travel insurance and explore the world with confidence. Get insurance for your next trip at  VisitorsCoverage. Lowest Price Guaranteed.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. Elliott.org readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

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Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International, SinglesCruise.com, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

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