We live in an uncertain world. Products break down. Airlines go out of business. Friends come and go. But one thing you can always count on is your favorite consumer advocacy organization. We’re always here for you.
So today, I hope you’ll pardon this shameless plug: If you have a consumer problem — any consumer problem — please contact me directly. My team and I will do our best to help you.
Seriously. It’s what we do, and we want to assist.
A team effort
I admit, I’m not always reliable even though I’d like to think of myself as reliable. I miss deadlines (just ask my literary agent about that). Sometimes, I get a story wrong. And I’m not always the best friend you can have.
But this isn’t about me. Elliott Advocacy, the consumer advocacy organization you support, does respond quickly to every query. It’s always here for you.
We publish like clockwork, even when our internet connections are on the blink. We have a team of professionals and we take what we do very seriously.
Putting together an organization like that took years and it wouldn’t have been possible without your support. You were always there when a newspaper threatened to cancel my column (and if you’re wondering, yes I’m still trying to get back into the Philadelphia Inquirer!). You also helped me pay the bills, which allowed us to keep the site up and running during the most difficult times.
I’m here — we’re here — because of you.
You made a difference
In my last update, I mentioned some of my personal challenges in recovering from eye surgery. I’m so grateful for the well-wishes. I wanted to let you know that my situation is unchanged, which is good news. (At least it hasn’t gotten worse.)
I won’t know until late April if I will need to return to Los Angeles for more surgery, but in the meantime, I’m very optimistic. I found an excellent doctor here in Santa Fe, N.M., where I’m staying through mid-April, and I’m doing everything I can to get better.
Your encouraging notes have made a world of difference. Thank you.
This week’s advocacy update
It’s been an exciting week for the advocacy, underscoring the fact that we’re always here for you. We blew past the one million pageview mark yesterday and as I write this, we’re at 896 cases, just four cases away from a new record. By the way, you can send us a request for help and be part of our record March.
Our goal for 2019 was to bring in one million page views and 1,000 cases per month, so we are really, really close to getting there.
And again, at the risk of repeating myself, none of this would be happening without you.
Sometimes I think my editorial outlets are on life support. I love journalism and I love helping people, but when I look at the media landscape, I feel as if I’ve woken up in the middle of the zombie apocalypse. I know that at some point, it’ll just be the consumer advocacy site and you, but I mourn the loss of these journalistic institutions as I would the death of a friend.
This week’s stories
Here are this week’s articles. Please share these with your friends:
This is the most embarrassing thing families do on vacation
The silly photos. The touristy behavior. And the chaos — oh, the chaos! If I had to pick just three of the most embarrassing things families do while they travel, those would be the ones.
Charged twice for her Marriott room — how about a refund?
When Marriott charges Elizabeth Maglione’s gift card twice for one night at the Courtyard Marriott Miami Downtown/Brickell, she asks for a refund. The hotel wants to issue a credit. Who’s right?
Why won’t Sears honor the warranty on my Kenmore refrigerator?
Why won’t Sears repair Terri Champion’s Kenmore refrigerator? And what’s the best fix for the broken appliance? The answer might surprise you.
Travel lessons from a Hawaiian volcano
You can learn a lot about travel from a volcano. That’s what Rick Hazlett, a volcanologist and professor emeritus of environmental analysis and geology at Pomona College, will tell you – and he’s right.
This small travel insurance change could save your next vacation
When I think of pre-existing medical conditions and travel insurance, Richard Cutler’s case comes to mind. After a flare-up of his arthritic condition, “which made my hands, wrists and feet swell,” he says he had to cancel a recent American Airlines flight.
Have a great week!