Diane Haber and her husband pay $750 for a Santa workshop in Colorado. But after the pandemic hits, they want to postpone their seminar. Can they do that? Or can you even get a refund for a Santa workshop?
Read more “How do you get a refund for a Santa workshop?”
In a perfect world, caring employees would quickly fix your customer service problems.
We don’t live in a perfect world.
That’s the reason I started writing Problem Solved, a customer service advice column. The premise of the feature is simple: Every week, I take a seemingly unsolvable customer service problem — and solve it.
Read more “Problem Solved: How to fix any customer service problem”
After Sheila Korte returns the nonworking Bose headset she bought online, ebay shortchanges her by $99 on her return. Can she force ebay to return the money?
Read more “Can you force ebay to return my $99?”
Val Stephen wants to know what happened to her Ulta Beauty refund. The store won’t give her money back, even though she has a promise in writing. What can she do?
Read more “Hey, what happened to my Ulta Beauty refund?”
Alex Martin blows through a toll booth in Ireland and gets a charge on his Enterprise bill. But his credit card rejects the charge, leading to a misadventure and $82 in expenses. Can I make this Enterprise toll charge go away?
Read more “Please make this Enterprise toll charge go away!”