Want to avoid a surprise roaming charge on your phone? Then listen to SuryaPrateek Surampalli’s story. He recently ran up more than $710 in roaming fees on a trip to India.
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Smart Consumer
Smart Consumer is a weekly syndicated column that offers smart, actionable advice to customers. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
Smart Consumer is a weekly syndicated column that offers smart, actionable advice to customers. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
Here they are: The airlines with the best customer service
When it comes to the airlines with the best customer service, the bar is low. Passengers just want an airline that’s safe, on time, and doesn’t lose your luggage. But there’s only one place to find that information for domestic airlines: in the venerable Airline Quality Rating (AQR).
Although that annual rating doesn’t come out until next April, one of the AQR researchers has agreed to share a list of airlines with the best customer service exclusively with me.
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Do you really know your airline rights?
You don’t know your airline rights. At least that’s what a new poll from AirHelp, a passenger rights advocacy site, says.
A troubling 81% of airline passengers are unaware of their air travel rights, according to the study. And that’s a problem.
Think you’re the exception? OK, here’s a pop quiz. What if your airline overbooks your flight to Los Angeles and leaves you stranded in Dallas overnight?
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These cities have the most expensive resort fees
A troubling new report about hotel resort fees suggests mandatory room surcharges are spreading faster than a summer wildfire. It’s sure to stoke the anger of travelers, many of whom are being burned by these nonnegotiable extras when they check out.
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These absurd corporate lies kill customer loyalty
Businesses lie to customers. And in an anything-goes, laissez-faire regulatory environment such as this one, the corporate lies are starting to pile up.
Read more “These absurd corporate lies kill customer loyalty”