When it comes to the best hotel review sites in the world, the real winners aren’t the usual suspects. They are “none of the above” — which may be good news for discerning travelers looking for accurate lodging advice.
Read more “These are the best hotel review sites in the world”
Smart Consumer
Smart Consumer is a weekly syndicated column that offers smart, actionable advice to customers. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Smart Consumer is a weekly syndicated column that offers smart, actionable advice to customers. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Is my car dealership lying to me? Here’s how to tell
The next two months are the best time of year to buy a car. September and October are model changeover season when the new model year cars arrive — and the old ones are discounted. Not coincidentally, it’s also when more people ask: Is my car dealership lying to me?
Read more “Is my car dealership lying to me? Here’s how to tell”
Chatbots are killing customer service. Here’s how.
It’s time for a reality check. Chatbots are killing customer service.
Obliterating it, maybe.
Read more “Chatbots are killing customer service. Here’s how.”
These cities have the most expensive resort fees
A troubling new report about hotel resort fees suggests mandatory room surcharges are spreading faster than a summer wildfire. It’s sure to stoke the anger of travelers, many of whom are being burned by these nonnegotiable extras when they check out.
Read more “These cities have the most expensive resort fees”
These absurd lies kill customer loyalty
Businesses lie to customers. And in an anything-goes, laissez-faire regulatory environment such as this one, the falsehoods are starting to pile up.
Read more “These absurd lies kill customer loyalty”