Author ∣ Advocate ∣ Journalist
Smart Consumer is a weekly syndicated column that offers smart, actionable advice to customers. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Phil Huffman says he had a hotel refund coming his way for his stay at the Holiday Inn San Antonio-Downtown on Market Square. It just wasn’t coming fast enough.
You’ll never believe what he did next.
Then again, if you’re a longtime reader, maybe you will believe it.
Read more “His hotel refund was approved. So why did he do this?”
How much is a flight schedule change worth? If you said $440, then maybe you’re familiar with Dineen and Ray Ebert’s case against Affordable Travel, a travel agency they recently used to book flights from Venice, Italy, to Dubrovnik, Croatia.
As is so often the case, the airline changed its flight schedule, with a new flight departing 90 minutes earlier. Although Affordable Travel had nothing to do with the change, it offered to help the Eberts with $200 each in compensation, plus reimbursement for their seat selection fees.
Read more “She agreed to the flight schedule change. Now she wants a refund”
No sooner had the ice thawed from last winter’s ferocious storms than the disaster repair scams appeared like spring weeds. They promised a speedy and painless recovery but delivered little — or nothing.
Read more “Disaster repair scams target the most vulnerable. Here’s how to avoid them”
How do you end up with some really shocking roaming charges on your next wireless bill? Just ask SuryaPrateek Surampalli, who recently ran up more than $710 in roaming fees on a trip to India.
Read more “How to end up with some really shocking roaming charges”
The end of Sears is a customer service disaster. Sears’ problems are piling up faster than I can answer them as the once-dominant retailer heads toward a possible liquidation.
Read more “Sears’ problems are a customer service disaster. Here’s why.”
