Delta Air Lines is the best airline in America, according to the latest Airline Quality Rating (AQR). The airline’s victory — its first in 18 years — comes against a backdrop of steady service improvement for the entire industry, which could be good news for all airline passengers. Or not.
The Airline Quality Rating, now in its 29th year, is one of the most comprehensive studies of performance and quality of the largest airlines in the United States. Researchers from Wichita State University and Embry-Riddle Aeronautical University based their ranking on government-reported data on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings.
Read more “How the best airline in America got its mojo back”
If you’re looking for a reason to cut your rewards card to smithereens, talk to Patricia Newman. She contacted me after signing up for a United MileagePlus credit card, paying an annual fee and spending money like a sailor in the hopes that she could earn a “free” trip to Italy.
But Newman, an administrative assistant from Easton, Pa., ran into one obstacle after another. When she tried to redeem her reward miles, she couldn’t find a seat on the plane, she says. United also offered her a lounge pass, but it didn’t work at the airport.
Read more “Cut your rewards card into tiny pieces. Here’s why.”
When I think of pre-existing medical conditions and travel insurance, Richard Cutler’s case comes to mind. After a flare-up of his arthritic condition, “which made my hands, wrists and feet swell,” he says he had to cancel a recent American Airlines flight.
Cutler asked American for his money back. But it refused, citing its strict refund policies.
Would travel insurance have helped him? Maybe, maybe not.
Read more “This small travel insurance change could save your next vacation”
After Donna Andrews booked her vacation to London, she did what any self-respecting home economics teacher would: she found a sensible travel insurance policy — and she read the policy summary to the end. And that’s where she discovered that it pays to read the fine print.
Read more “If you read the fine print, this could happen to you”
Remember the unbelievable story of Nicole Scheufler, who saved hundreds of dollars on her insurance policy through an insuretech startup called Gabi? Well, it turns out that when you want to save money on car insurance, you can’t believe everything you read.
Car insurance isn’t a one-size-fits-all proposition. What works for one person may not work for another. I discovered that the hard way. Scroll to the end of that story for a clue. Turns out the same tried-and-true strategies that helped you save money on insurance last year can work today. But beware of shortcuts.
Read more “How to really save money on car insurance”