Author ∣ Advocate ∣ Journalist
Smart Consumer is a weekly syndicated column that offers smart, actionable advice to customers. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
You don’t know your airline rights. At least that’s what a new poll from AirHelp, a passenger rights advocacy site, says.
A troubling 81% of airline passengers are unaware of their air travel rights, according to the study. And that’s a problem.
Think you’re the exception? OK, here’s a pop quiz. What if your airline overbooks your flight to Los Angeles and leaves you stranded in Dallas overnight?
Read more “Do you really know your airline rights?”
A troubling new report about hotel resort fees suggests mandatory room surcharges are spreading faster than a summer wildfire. It’s sure to stoke the anger of travelers, many of whom are being burned by these nonnegotiable extras when they check out.
Read more “These cities have the most expensive resort fees”
Businesses lie to customers. And in an anything-goes, laissez-faire regulatory environment such as this one, the corporate lies are starting to pile up.
Read more “These absurd corporate lies kill customer loyalty”
If you’re flying somewhere soon, there’s good news and bad news. The bad news: Several airlines have raised their luggage fees. The good news: You can avoid new airline baggage fees — by wearing the right travel jacket.
That’s right, a travel jacket.
Read more “These clever travel jackets will help you avoid new airline baggage fees”
When it comes to the best hotel review sites in the world, the real winners aren’t the usual suspects. They are “none of the above” — which may be good news for discerning travelers looking for accurate lodging advice.
Read more “These are the best hotel review sites in the world”
