When it comes to car rental damage, you wouldn’t believe what I hear. They’re true stories with unhappy endings, for the most part.
Read more “What to do about car rental damage — and what not to do”
Tipping is a hot topic again, thanks to a controversial ballot measure raising the minimum wage for restaurant workers in Washington, D.C., and recent social-media campaigns such as the #tipthebillchallenge that have drawn attention to low server wages.
Read more “Why tipping must die”
If you feel a little jittery in the moments before you leave for the airport, you might be suffering from pre-trip anxiety. It’s an increasingly common malaise in a world of uncertainty and inconsistent customer service.
Read more “Don’t panic! Here’s how to handle your pre-trip anxiety”
Airline tickets are more complicated and confusing than ever. Do they also need warning labels? Maybe.
A provision in the Senate version of the Federal Aviation Administration (FAA) Reauthorization Act requires air carriers to disclose their extra fees. Those include baggage fees, cancellation fees, change fees, ticketing fees and seat selection fees “in a standardized format.”
Read more “Do airline tickets need warning labels?”
When Lynn Culver stays at a hotel, she helps herself to the soaps and shampoos in her room. If housekeeping replaces the items, she takes the new ones, too.
Read more “What you can — and can’t — take from your hotel room”