Every week for the last two months, my oldest son and I have taken a grueling hike from our home, near the Sedona airport, to the top of Cathedral Rock, an iconic sandstone monolith about five miles southeast. That’s where we learned a valuable lesson about why you should never give up.
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I wrote a story I shouldn’t have last week. It was about a reader who lost a lot of money on an overseas trip. But the experience left me asking a broader question: What happens when consumer advocates fail?
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As you probably know, we’ve set new records every month for traffic and cases on our nonprofit consumer advocacy site. But I never thought this would happen.
In August, we received so many new requests for help that it broke the counter. Literally.
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I’m overwhelmed by requests for assistance from consumers. In the last 30 days, 615 people have filled out the help form on our consumer advocacy site. For them, help is on the way. But I wonder: How many more people are out there?
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I have a new mission and a new look this week. I can’t wait to tell you about it.
This site, Chriselliotts.com, is my personal website and will be the new home to all of my weekly columns, including Away is Home, The Navigator, On Travel, Problem Solved, Smart Consumer, and The Travel Troubleshooter.
Read more “A new mission and a new look”