I’ve been thinking about the 737 Max grounding and what it means for the rest of us, beyond having to rebook our flights.
As consumers, we take so many things for granted, including the safety of our planes. But as the family of the victims of Ethiopian Airlines Flight 302 will tell you, you should never do that.
Read more “Take nothing for granted”
Forget the Oscars. The awards that really matter to you are the Readers’ Choice Customer Service Awards, our annual recognition of companies that offer outstanding customer support and service.
You voted — and today the list is out. Here it is.
Read more “And the award for best customer service goes to …”
These are interesting times. Yesterday, consumer advocate turned U.S. Senator Elizabeth Warren announced she would run for president. She joins Kamala Harris, another presidential hopeful who also wears a consumer advocacy hat.
I try to stay out of politics as much as possible, but there hasn’t been this much talk about consumer advocates since Ralph Nader ran for president. So let’s go there.
Read more “What to do when a consumer advocate runs for president”
It wasn’t a good week for journalism.
BuzzFeed, the Huffington Post, and Gannett unceremoniously cut about 1,000 media jobs. One of them was my editor at USA Today.
The mass layoffs are enough to make you wonder: What happens when the watchdogs, many of whom are performing an important job of keeping you safe from predatory businesses, are euthanized?
Read more “What to do when a thousand points of light go out”
If you’re like me, you’ve probably forgotten the New Year’s resolutions you made a few days ago — or are at least thinking about forgetting them.
Maybe the 20,000 steps you vowed to take every day are closer to 10,000 this weekend. Maybe ice cream is back on the dessert menu. (Oh, you saw us over at Nami in Phoenix on Saturday? The kids made me do it.)
Read more “How to actually keep your New Year’s resolutions”