My books are practical guides that help consumers make smarter purchases and allow companies to develop policies that lead to happier customers and fair profits.
How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) (National Geographic, 2014) is the book you’ll want to take on your next trip. It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. How To Be The World’s Smartest Traveler shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
Scammed: How to Save Your Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals (Wiley, 2011) is a reminder that once upon a time, store prices were simple and fair, businesses stood behind their products with guarantees free of fine print and loopholes, and companies genuinely seemed to care about their valued customers. But those days are long gone. In this exposé of corporate America, I pull the curtains back on the broken relationship between American consumers and businesses — and I explain how companies came to believe that fooling their customers was a viable, and profitable, business plan.