I write six weekly columns about customer service, with a special emphasis on travel and technology. My work reaches more than 10 million readers a week.
✓ I write The Travel Troubleshooter and Problem Solved, both of which are distributed by King Features Syndicate. You can find them in newspapers across the country, from the Seattle Times to the Miami Herald. I also archive the Travel Troubleshooter and Problem Solved on this site.
✓ I write USA Today’s weekly On Travel and Away is Home columns. The features help travelers understand the inner workings of the travel industry, and how to make the most of their next trip. You can find past On Travel and Away is Home columns here, too.
I also contribute to a variety of media organizations, including National Geographic, NPR, Smithsonian and Travel & Leisure.