Enterprise has filed a damage claim on Sarah Baker’s rental. There’s just one problem: There was no damage on her car. Is this a fake Enterprise damage claim?
I recently rented a car from Enterprise. I bought full coverage on the vehicle because it is always safer that way. When I returned the vehicle a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great and we were good to go.
Enterprise’s Damage Recovery Unit sent us an email a few days later, explaining that it filed a damage report on the vehicle we just rented. We immediately called the Enterprise location from which we’d rented the car to inquire about the claim. A manager said that it must be a mistake and to delete the email and everything would be fine.
A few weeks later, I received a letter explaining that there was indeed a damage claim filed under my name. I called the Damage Recovery Unit and they explained to us that our local branch had filed the claim and that a manager said it was a mistake.
I was astounded at this news because we had not damaged the vehicle. When I visited our local branch and a manager told me the same thing — the claim was a mistake. But the Damage Recovery Unit would not drop its claim.
Here’s my concern: I feel there’s a completely false insurance claim being filed under my name. Although I didn’t lose any money, because I had purchased insurance, I feel as if this is a fake Enterprise damage claim. Please help me with my claim. — Sarah Baker, Culpeper, Va.
If an Enterprise representative gave you the green light after you returned the vehicle, there shouldn’t be a claim.
Where’s the documentation? Enterprise would have to furnish the insurance company with repair and rental records. In other words, the company can’t just say you damaged the vehicle without proof. But you say you had “after” pictures of the car that shows no damage (good job!) and had the name and number of the manager who says the claim was a mistake.
This may or may not be a fake Enterprise damage claim. Still, something’s not right here.
Was this insurance fraud, as you suspect? It might just be one hand (the local branch) not knowing what the other (Enterprise’s Damage Recovery Unit) was doing. Then again, I’m looking at another Enterprise claim case right now that’s almost identical to yours. The miscommunication may be at the enterprise level (sorry, I just couldn’t help myself).
Enterprise’s damage claim looked a little suspicious. It logged the damage on the same day as your return and allegedly had your signature. You would have remembered signing that document, wouldn’t you?
How to contact Enterprise about a claim
You could have appealed this erroneous claim to someone higher up at Enterprise. I list the names, numbers and email addresses of Enterprise’s executives on my consumer advocacy site, Elliott.org.
I contacted Enterprise on your behalf. Separately, you also contacted the police and filed a report. Enterprise dropped its claim.