The help requests are waiting for me every morning when I open my laptop. These people need a rescue.
Today it was a single mom who totaled her rental car. And a guy asking for help with his Kitchen Aid appliance in Spanish. And a doctor from California whose week at a timeshare disappeared under mysterious circumstances.
My advocacy team and I try to help all of them. But did you know that you are part of that team? Well, maybe you aren’t answering a reader with your limited high school Spanish, like I am, but you are very much present in spirit.
We needed a rescue. You were there for us!
Now that the dust has settled from our fall fundraiser, here’s where things stand: After covering all of our development and hosting costs for the site, we are in the black. That means I won’t have to fund the site from my savings, as I’ve done in years past.
Earlier this year, I took a leap of faith, filing for nonprofit status. Remarkably, the IRS approved our application in record time. In our first fundraiser after receiving our 501(c)(3) status, we raised $15,311 from readers. If your name is on this list, then you were one of them — and I’m very, very grateful. (By the way, even though the fundraiser is technically over, you can still get your name on the list. Instructions are at the top of this page.)
We’re making our mark
So what did we do with the funds? We built a new site, upgraded our server, and focused on the advocacy like never before. And people are starting to notice. Just yesterday, we had pickups in Fox News (Via The Australian) and Afar.
Plus, we’re receiving record numbers of cases every day. It’s not just travel cases, but all kinds of consumer problems. Thanks to you, this organization is fulfilling its mission of empowering consumers to solve their problems and helping those who can’t.
I can’t wait to share what we’re going to do next year for people who need a rescue. If you thought 2018 was eventful, just wait. Details soon, I promise.
If you ever need a rescue, we’re here for you! Here’s how to get us involved.
This week’s columns
The ultimate California road trip with the kids
If the words “California” and “road trip” are synonymous for you, then we might be related. Every time I look at a map of the Golden State — San Diego in the south, Crescent City in the north, and Highway 1 tying the two together like a string gone partially slack — that’s what I think. Road trip! My kids agree.
Where’s my WOW Air refund? It’s been more than a year
WOW Air promises Robert Weinper and his daughter 400 euros each as compensation for bumping them from their return flight from Paris to Toronto. But it’s been more than a year. What’s the hold-up?
What happened to the Tidewater Workshop benches I ordered?
What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It’s been more than three months, and there’s no sign of them.
Airline fines are taking a nosedive. Here’s what it means for you
What if airlines could do almost anything they wanted, knowing that they would probably get away with it? As 2018 comes to a close, critics say that’s already the case. The reason? Lax government regulation, which leads to lower airline fines.
The best and worst airlines to fly during the holidays
If you’re wondering about the best and worst airlines to fly during the holidays, you need to talk to Brent Bowen.
Thank you for your support. Have a great week.