No room at the hotel, so why won’t Priceline refund his stay?

When Liam Goodman tries to check in to his hotel in New York, no rooms are available. So he goes to another property. Why is Priceline keeping his money for the first hotel? Can he get a Priceline refund?

Q: I’m a professional photographer and I was working in New York City recently. I had a double shift and was scheduled to work again in New York the next morning. Because I live a bit outside the city, I decided to book a hotel for the night. I did so through Priceline at a cost of $170. I went to check in at the Hotel Pennsylvania after my second shift was done, at around 1:30 a.m.
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Why won’t Microsoft pay for a missing pen tip on my Surface 4 pen?

When Microsoft replaces Jasmine Cunningham’s Surface 4 pen, it neglects an important component: the tip. Now it’s balking at replacing this critical component.

Q: I need help getting a refund from Microsoft. I have a Surface 3 tablet and a Surface 4 pen. Last year, when it was still under warranty, the pen completely stopped working. I contacted Surface support and they said they’d send a replacement as long as I shipped the defective one back to them.
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How the best airline in America got its mojo back

Delta Air Lines is the best airline in America, according to the latest Airline Quality Rating (AQR). The airline’s victory — its first in 18 years — comes against a backdrop of steady service improvement for the entire industry, which could be good news for all airline passengers. Or not.

The Airline Quality Rating, now in its 29th year, is one of the most comprehensive studies of performance and quality of the largest airlines in the United States. Researchers from Wichita State University and Embry-Riddle Aeronautical University based their ranking on government-reported data on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings.
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These are the most ridiculous fees in travel

Eric Hochstein found the most ridiculous travel fee on his bill at the Gregory Hotel in New York City recently.

No, it wasn’t the mandatory $35-per-day resort fee that covers local and domestic calls, a 24-hour fitness center and coffee and tea. And it wasn’t the $259-per-night room rate, which was below average for Manhattan.

It was that the resort fee – which the Gregory calls a Tailored Fee to fit its garment theme – including a donation to charity to “save the Garment Center.”
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As unruly airline passenger incidents take off, a search for solutions

Incidents involving unruly airline passengers have been rising in recent years. In 2017, airlines reported one altercation for every 1,053 flights, up 35 percent from the previous year, according to the International Air Transport Association (IATA).

Drugs and alcohol play a leading role in many of these incidents. IATA says 27 percent of the cases involved alcohol consumption or some other kind of intoxication. An additional 24 percent were related to noncompliance with smoking regulations.
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