As the pandemic wears on, here’s something driving travelers a little nuts: How can you tell if your airline seat, hotel room or rental car is clean? Is there any way to know, objectively, if you’re having a clean travel experience?
That’s what Chip Bell wanted to know when he checked into a Hilton hotel in Midtown Manhattan recently. Everything looked clean.
But was it?
“The valet was wearing a face mask and gloves,” he says. “The front desk had a large dispenser of hand sanitizer accessible to guests. The front desk person, behind protective plexiglass, told me there would be a seal on my guest room door certifying it had been cleaned.”
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After TAP Air Portugal cancels Alexandra Rose’s flights from Washington to Milan, Italy, the airline promises her a refund. Then it stalls. How do you get a refund on TAP Air Portugal?
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Fly, drive or take the train? That’s the second wave travel problem Nick Kamboj recently had to solve. He needed to travel from Chicago to Los Angeles every two weeks to visit his daughter, and he wanted to do it safely.
“I immediately evaluated every mode of transportation,” says Kamboj, the CEO of Aston & James, college admissions consulting company based in Chicago. “I wanted to ensure that I got to LA safely and returned without any issue.”
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So much is missing from travel, it’s hard to know where to start.
Consider what was absent from Andrew Selepak’s recent family vacation in St. Augustine, Fla.
When the Selepaks checked into their hotel, they weren’t greeted by an employee with a warm smile. Instead, a masked worker behind a thick plastic shield issued them a sanitized key card. The remote controls in their rooms were covered in plastic.
Read more “What’s missing from travel? Amenities, fees — and people”
Has the government done enough to protect airline passengers during the pandemic? It depends on which numbers you look at.
Here’s one the Department of Transportation (DOT) wants you to see: 62,780. That’s how many complaints from air travelers it handled from March through June of this year, a 1,103 percent increase from the same period in 2019.
Read more “Is the government doing enough to protect airline passengers?”