If there were ever a time to feel sorry for the travel industry, it’s now. The pandemic has wiped out enormous parts of the business. Airlines are bankrupt. Hotels are shuttered. Travel advisors are out of work. It looks like they’ll never recover from COVID.
But should you care?
Before you say “yes,” consider the situation just a year ago. It was yet another record holiday travel season. Airlines were busy adding new rules to maximize their profits. Hotel rates were going through the roof. And the industry’s overall attitude was: If you don’t like our prices and service, just stay home.
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Rodolfo Soca has a visa problem on American Airlines. He says he had the right paperwork. Who messed up — and who should have to pay for it?
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As the pandemic wears on, here’s something driving travelers a little nuts: How can you tell if your airline seat, hotel room or rental car is clean? Is there any way to know, objectively, if you’re having a clean travel experience?
That’s what Chip Bell wanted to know when he checked into a Hilton hotel in Midtown Manhattan recently. Everything looked clean.
But was it?
“The valet was wearing a face mask and gloves,” he says. “The front desk had a large dispenser of hand sanitizer accessible to guests. The front desk person, behind protective plexiglass, told me there would be a seal on my guest room door certifying it had been cleaned.”
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After TAP Air Portugal cancels Alexandra Rose’s flights from Washington to Milan, Italy, the airline promises her a refund. Then it stalls. How do you get a refund on TAP Air Portugal?
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Fly, drive or take the train? That’s the second wave travel problem Nick Kamboj recently had to solve. He needed to travel from Chicago to Los Angeles every two weeks to visit his daughter, and he wanted to do it safely.
“I immediately evaluated every mode of transportation,” says Kamboj, the CEO of Aston & James, college admissions consulting company based in Chicago. “I wanted to ensure that I got to LA safely and returned without any issue.”
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