How to get a goodwill gesture from a travel company

The phrase “goodwill gesture” has been thrown around a lot in the travel industry during the pandemic. When airlines refund fares for canceled flights or when cruise lines offer 125 percent credits, they act as if they’re doing travelers a favor — something they don’t have to do but are doing anyway.

But what is a goodwill gesture, and how do you get one?
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How do you know if it’s really safe to travel yet? It’s complicated.

Is it safe to travel yet? People like Stephanie Wolkin want to know.

Safe for her means she can see her 97-year-old mother in New Jersey without infecting her with the deadly COVID-19 virus. Safe means she can find a way to make her annual trip to France this year, to make up for the one canceled last summer.
Read more “How do you know if it’s really safe to travel yet? It’s complicated.”

I paid twice for my airline ticket — can I get one refunded?

After a mixup with her cruise line, Ruby Tyson pays for her airline tickets twice. Is there any way to get one of them refunded?
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Possible travel restrictions have travelers asking: What if?

Possible travel restrictions are leaving many Americans asking: “What if?”

What if there’s another surge? What if passengers need a negative coronavirus test to fly domestically? And what if the government tries to limit interstate travel?

The Biden administration last month imposed new testing requirements for air travelers entering the United States. It also required that masks be worn on mass transportation, including airlines, buses and trains.
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What to do about travelers who refuse to wear a mask

Travelers who refuse to wear a mask aren’t a new problem. But at a time when we’re so close to getting the pandemic under control, they’re an increasingly urgent problem.

“We’ve always had people who feel that the rules don’t apply to them,” says Adeodata Czink, an etiquette consultant who runs a company called Business of Manners. “So many months after the pandemic started, even people who normally behave have had enough of more and more restrictions. And they’ve just plain quit following any rules.”
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