The phrase “goodwill gesture” has been thrown around a lot in the travel industry during the pandemic. When airlines refund fares for canceled flights or when cruise lines offer 125 percent credits, they act as if they’re doing travelers a favor — something they don’t have to do but are doing anyway.
But what is a goodwill gesture, and how do you get one?
Read more “How to get a goodwill gesture from a travel company”