If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay this summer, you don’t have to look too far for the reason. Just find a mirror: Bad service is your fault.
At least that’s what travelers like Gene SirLouis, a manufacturer’s representative from the District, believe. “We want everything cheaper and cheaper and cheaper,” he says. “That’s why the size of an average airline seat is smaller than the size of an average human. We have to take some of the blame.”
“Travelers, do you deserve bad service?”