Alex Martin blows through a toll booth in Ireland and gets a charge on his Enterprise bill. But his credit card rejects the charge, leading to a misadventure and $82 in expenses. Can I make this Enterprise toll charge go away?
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As the pandemic wears on, here’s something driving travelers a little nuts: How can you tell if your airline seat, hotel room or rental car is clean? Is there any way to know, objectively, if you’re having a clean travel experience?
That’s what Chip Bell wanted to know when he checked into a Hilton hotel in Midtown Manhattan recently. Everything looked clean.
But was it?
“The valet was wearing a face mask and gloves,” he says. “The front desk had a large dispenser of hand sanitizer accessible to guests. The front desk person, behind protective plexiglass, told me there would be a seal on my guest room door certifying it had been cleaned.”
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Fly, drive or take the train? That’s the second wave travel problem Nick Kamboj recently had to solve. He needed to travel from Chicago to Los Angeles every two weeks to visit his daughter, and he wanted to do it safely.
“I immediately evaluated every mode of transportation,” says Kamboj, the CEO of Aston & James, college admissions consulting company based in Chicago. “I wanted to ensure that I got to LA safely and returned without any issue.”
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Mark Donohue has been kicked off Airbnb. But the company won’t tell him why. Can an advocate make the company talk?
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This is the year that changed travel forever.
It’s difficult to understate the devastation of COVID-19. A recent study by the U.S. Travel Association projected a 45% decline in industry revenues. That translates into a $519 billion loss for the year – roughly nine times the impact of 9/11 on travel revenue.
“2020 has been a year like no other,” says Roger Block, president of Travel Leaders Network. “The pandemic has put a halt on all types of international travel, changing the face and the mindset of travelers. Travelers are now more cautious, aware of cleanliness standards and practices which have forced airlines and hotels to impose new sanitation protocols.”
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