If you’re reading this, then something has probably gone wrong with your trip. Maybe your airline canceled your flight or your hotel lost your reservation. It’s happening a lot during the pandemic. And you need to know how to solve your travel problem.
I’m here to help. I write the nationally syndicated Travel Troubleshooter column, and over more than two decades of consumer advocacy, I’ve helped resolve tens of thousands of trips that went wrong. (By the way, I also pen a column called Problem Solved, which helps all other consumer complaints.)
Read more “How to solve any travel problem now”
I’ve spent my entire career helping people avoid travel trouble. As the Washington Post’s Navigator columnist, I know where the land mines are buried.
Here are the most common travel problems — and solutions:
- I’ll show you how to get a refund for an airline ticket.
- I’ll help you book the best room at any hotel. If you can’t, I can help you get an upgrade at no extra expense.
- I’ll make sure you avoid the worst car rental problem ever: a bogus damage bill.
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Level Airlines claims Ellen Boelens is a “no show” for her flight from San Francisco to Barcelona. But she was on the flight. Can she get a refund from Level Airlines?
Read more “I paid twice for my tickets. Can I get a Level Airlines refund?”
What should travelers expect in 2021? More uncertainty.
And I can say that with a lot of certainty.
No one knows when the vaccines will be fully distributed or the coronavirus pandemic will end. No one knows when authorities will lift travel bans. And while you can plan all the trips you want now, no one knows if or when you’ll actually be able to take them.
It’s all up in the air.
Read more “This is what travelers should expect in 2021”
What happened to travel in 2020? Just a year ago, travelers were so busy planning their vacations that they hardly had time to look up from their keyboards. We were going places! Experts predicted another big year for tourism. But then the pandemic hit, closing borders and paralyzing travel for the rest of the year.
It’s difficult to describe 2020 without hyperbole. Stay-at-home orders and quarantines effectively stopped travel. According to a survey by the American Hotel & Lodging Association, 71 percent of hoteliers said they won’t make it another six months without further federal assistance, given current and projected travel demand. No one is keeping a tally of airline layoffs, but by most counts, they are in the tens of thousands.
And the cruise industry? What cruise industry?
Read more “What happened to travel in 2020? And what’s about to happen?”