Atif Shabbirdin’s wife is denied boarding on EasyJet because a representative incorrectly believes she doesn’t have the right visa to fly from Spain to England. Even after the airline promises a refund of her airfare and out-of-pocket expenses, EasyJet leaves her waiting. What’s going on?
Q: I booked a ticket for my wife to visit me from Malaga, Spain, to London last spring on EasyJet. After clearing Spanish immigration, she proceeded to board her flight. However, an EasyJet representative, upon examining my wife’s Moroccan passport, told my wife to stand down and to wait on one side.
“Denied boarding on EasyJet — where’s her refund and apology?”