A Country Inn & Suites charges Rachel Simmons a $250 cleaning fee for smoking in her room. But she says she didn’t light up. Does she still have to pay?
Q: I recently stayed at a Country Inn & Suites in Omaha, Neb. After my husband and I checked out, the hotel charged us a $250 fee. I contacted the hotel after seeing the charge and after several phone calls, an assistant manager told me it was a was a cleaning fee for smoking in the room. He told me the room smelled of weed.
“She didn’t smoke in the Country Inn & Suites. So what’s this $250 cleaning fee?”