When Microsoft replaces Jasmine Cunningham’s Surface 4 pen, it neglects an important component: the tip. Now it’s balking at replacing this critical component.
Q: I need help getting a refund from Microsoft. I have a Surface 3 tablet and a Surface 4 pen. Last year, when it was still under warranty, the pen completely stopped working. I contacted Surface support and they said they’d send a replacement as long as I shipped the defective one back to them.
“Why won’t Microsoft pay for a missing pen tip on my Surface 4 pen?”