When Liam Goodman tries to check in to his hotel in New York, no rooms are available. So he goes to another property. Why is Priceline keeping his money for the first hotel? Can he get a Priceline refund?
Q: I’m a professional photographer and I was working in New York City recently. I had a double shift and was scheduled to work again in New York the next morning. Because I live a bit outside the city, I decided to book a hotel for the night. I did so through Priceline at a cost of $170. I went to check in at the Hotel Pennsylvania after my second shift was done, at around 1:30 a.m.
“No room at the hotel, so why won’t Priceline refund his stay?”