Want to get good service from a bad airline? Use your “pleases” and “thank yous” – and don’t expect too much.
That’s the consensus of travelers, experts and insiders who have worked for these airlines. And by “these” airlines, I mean carriers that are known for their bare-bones fares, where everything is extra and whose customer service ratings are circling the drain. (Those would be Frontier and Spirit, according to the latest American Customer Satisfaction Index.)
“How to get good service from a bad airline”