Travel loyalty is dead. The pandemic killed it.

Traveler loyalty is dead. The pandemic killed it.

The mindless collection of points and miles is out; safety and customer service are in. And the change could be permanent.

At least that’s what Ian Cross will tell you. When he wanted to fly from Boston to Missoula, Mont., in December, he automatically checked fares on American Airlines first. As an elite-level frequent flier with American, he would have earned reward miles that he could have applied toward free flights later this year.
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After a flight cancellation, how do I get a refund from Chase?

After JetBlue cancels Deborah Luiz’s flight from St. Maarten to Boston, her credit card promises to refund her points and airfare. The points arrive but the money is delayed. How does she get a refund from Chase?
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Travelers rethink their travel rewards cards after the pandemic

Did the pandemic make you rethink your travel rewards card? It did for Karin Kemp, a retired graphic designer from Matthews, North Carolina.

With few opportunities to travel last year, her loyalty to United Airlines has wavered. Special offers and bonuses weren’t enough to keep her engaged in her program, and she started to use a different credit card as her primary.
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Someone stole my American Airlines miles!

When someone steals 50,000 American Airlines miles from Gail Louis, she finds herself caught in the middle of a paperwork squabble. Can she ever get her points back?
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Airport parking in a pandemic: Here’s what you need to know

When Madelyn Cox parked at an off-airport parking lot near Austin-Bergstrom International Airport last week, she noticed a big change. Finding a choice parking spot near the shuttle stop was almost too easy.

“The lot was only a quarter full,” she says.
Read more “Airport parking in a pandemic: Here’s what you need to know”