If you’re looking for a reason to cut your rewards card to smithereens, talk to Patricia Newman. She contacted me after signing up for a United MileagePlus credit card, paying an annual fee and spending money like a sailor in the hopes that she could earn a “free” trip to Italy.
But Newman, an administrative assistant from Easton, Pa., ran into one obstacle after another. When she tried to redeem her reward miles, she couldn’t find a seat on the plane, she says. United also offered her a lounge pass, but it didn’t work at the airport.
“Cut your rewards card into tiny pieces. Here’s why.”