Traveler loyalty is dead. The pandemic killed it.
The mindless collection of points and miles is out; safety and customer service are in. And the change could be permanent.
At least that’s what Ian Cross will tell you. When he wanted to fly from Boston to Missoula, Mont., in December, he automatically checked fares on American Airlines first. As an elite-level frequent flier with American, he would have earned reward miles that he could have applied toward free flights later this year.
Read more “Travel loyalty is dead. The pandemic killed it.”
Lourdes Whiteman’s new hearing aid was a big disappointment. The company, Audien Hearing, won’t honor its 30-day refund policy, either. What now?
Read more “This hearing aid was a big disappointment. Where’s my refund?”
No matter how hard he tries, Vladimir Wozniuk can’t cancel his Verizon service. What should he do?
Read more “I want to cancel my Verizon service. They won’t let me.”
There’s a fraudulent charge on Vladislav Perebikovskiy’s PayPal account. The company won’t reverse it. So now what?
Read more “A fraudulent charge on my PayPal account — can you get my $1,450 back?”
United Airlines charged Catherine O’Connor for her Thanksgiving flight. Why? It claims she was a “no-show.” But she wasn’t.
Read more “Help! United Airlines charged me an extra $386 for a Thanksgiving flight”