Travel loyalty is dead. The pandemic killed it.

Traveler loyalty is dead. The pandemic killed it.

The mindless collection of points and miles is out; safety and customer service are in. And the change could be permanent.

At least that’s what Ian Cross will tell you. When he wanted to fly from Boston to Missoula, Mont., in December, he automatically checked fares on American Airlines first. As an elite-level frequent flier with American, he would have earned reward miles that he could have applied toward free flights later this year.
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This hearing aid was a big disappointment. Where’s my refund?

Lourdes Whiteman’s new hearing aid was a big disappointment. The company, Audien Hearing, won’t honor its 30-day refund policy, either. What now?
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I want to cancel my Verizon service. They won’t let me.

No matter how hard he tries, Vladimir Wozniuk can’t cancel his Verizon service. What should he do?
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A fraudulent charge on my PayPal account — can you get my $1,450 back?

There’s a fraudulent charge on Vladislav Perebikovskiy’s PayPal account. The company won’t reverse it. So now what?
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Help! United Airlines charged me an extra $386 for a Thanksgiving flight

United Airlines charged Catherine O’Connor for her Thanksgiving flight. Why? It claims she was a “no-show.” But she wasn’t.
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