How to get a goodwill gesture from a travel company

The phrase “goodwill gesture” has been thrown around a lot in the travel industry during the pandemic. When airlines refund fares for canceled flights or when cruise lines offer 125 percent credits, they act as if they’re doing travelers a favor — something they don’t have to do but are doing anyway.

But what is a goodwill gesture, and how do you get one?
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I paid twice for my airline ticket — can I get one refunded?

After a mixup with her cruise line, Ruby Tyson pays for her airline tickets twice. Is there any way to get one of them refunded?
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Wanted: Long-term accommodations for workcation travelers

The COVID-19 pandemic accelerated a permanent merger of work and vacation into a “workcation.” But how do you find long-term accommodations for all those workcationers?

That’s what John Tarantino wondered after he left his 9-to-5 job in Manhattan. Tarantino, who founded a boutique watchmaking business in New York, had spent time in Buenos Aires, Argentina; Mexico City, New York and Miami. But by the end of last year, he’d grown weary of making new reservations at a different vacation rental every month.

He figured there had to be a better way.
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When can we take a cruise again?

If you like to cruise, you’re probably losing your patience by now. Last March, the cruise industry all but shut down and remained beached for the rest of 2020. Now, passengers are eager to know when they can take a cruise again.

In November, the U.S. Centers for Disease Control issued a Framework for Conditional Sailing Order, which defined the requirements for resuming operations in U.S. ports. Most major cruise lines won’t start their schedules until late spring.
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Here’s what travelers want from a car after the pandemic

Joseph McCormick is keeping things simple when he shops for a new car this year. He only cares about one thing: a HEPA-standard cabin air filter.

It’s not just the fear of COVID-19 that makes a filter important to him.

“I recently moved from Washington state to Nevada, and the air quality is much different here,” says McCormick, a Navy veteran and full-time college student who lives in Henderson, Nevada.

In an industry where safety features like blind-spot monitoring, lane-keeping assistance and adaptive cruise control are big selling points, manufacturers and car dealers are scrambling to adapt to the reality of car-buying amid a pandemic.
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