Sondra Wolf fractures her patella on a trip to the Canadian Rockies. Although she files a valid travel insurance claim, Trip Mate is stalling on her payment. But why?
Q: I recently took a Grand Circle tour of the Canadian Rockies. I purchased travel insurance through Trip Mate.
While I was on the tour, I tripped on uneven concrete in front of the Waterton Lodge in Waterton, Alberta, and slammed down directly onto my right knee. I was treated in a local hospital and, two days later, managed to get to the airport and fly home. A subsequent MRI revealed that I had suffered a fractured patella.
“After a hard fall in the Rockies, why won’t Trip Mate pay her claim?”