Delta Air Lines is the best airline in America, according to the latest Airline Quality Rating (AQR). The airline’s victory — its first in 18 years — comes against a backdrop of steady service improvement for the entire industry, which could be good news for all airline passengers. Or not.
The Airline Quality Rating, now in its 29th year, is one of the most comprehensive studies of performance and quality of the largest airlines in the United States. Researchers from Wichita State University and Embry-Riddle Aeronautical University based their ranking on government-reported data on mishandled baggage, consumer complaints, on-time performance and involuntary denied boardings.
“How the best airline in America got its mojo back”