First class is dead, at least according to frequent airline passengers like Bonnie Friedman. She’s been flying in the front of the plane for years and has witnessed the slow and sad decline of premium service.
“It was never fabulous,” says Friedman, a communication consultant who lives on Maui. “But in the last three or four years, it has most definitely lost what little luster it had. The planes are cheaply made, the seats are smaller, the bathrooms almost too small to get into — and I’m a small person.”
In first class. Yes, first class.
“First class is dead. Here’s why that’s a problem.”