These travel angels are committing random acts of kindness

travel angel

Have you ever met a travel angel? Sanne Wesselman did in a Spanish grocery store.

At the start of the coronavirus pandemic, she was locked down in Alicante, Spain. Wesselman, who runs a marketing agency in the Netherlands, was scheduled to fly home the next day, but couldn’t find a face mask.

“I was a little nervous about taking a flight right in an outbreak,” she says. “So not being able to buy a face mask definitely increased my stress levels.”

Another shopper overheard her talking to a friend about her problem. The kind stranger offered to make her a face mask.

“She prepared a lovely package for me, containing the face mask, gloves and hand sanitizer,” says Wesselman, who documents her journeys in her travel blog. “I picked it up the next day.”

The science behind random acts of kindness

A recent survey by Dignity Health, one of the largest health systems in the United States, found two out of three Americans say that a smile or greeting from another traveler would make them feel less stressed while traveling. A majority of travelers (75%) say they’ve done something kind to make another traveler’s day better.

“Kindness also eases anxiety, which is usually already elevated when we travel during busy times like the summer season,” says Sara Whatley-Dustin, a physician from Camarillo, Calif.

And that’s particularly true for this summer, when there’s so much uncertainty and fear. Travel angels are a much-needed part of flying, driving and cruising.

It isn’t just travelers who are committing random acts of kindness as the stressful summer travel season gets underway. Travel industry employees are also showing their charitable side. Maybe it’s time to recognize these unexpected acts of humanity.

Employees are travel angels, too

Jess Ekstrom, a professional speaker from Raleigh, N.C., remembers arriving in Philadelphia late one night. She waited for the car rental shuttle outside the terminal. “It was dark, the waiting area wasn’t well lit, and I was standing by myself,” she recalls. She felt unsafe.

“An Enterprise shuttle came by, and the driver parked his shuttle and waited until the right shuttle pulled up so I wouldn’t be standing out there alone,” she says. She says she’ll always rent from Enterprise.

Sometimes the travel angels work in the lost-and-found department. They did at the Staybridge Suites Rapid City when one young guest lost a beloved stuffed giraffe. The hotel’s general manager, Patricia Redder, says her team went to great lengths to find the owner.

“We posted the information to Facebook, hoping that the owner had liked our page or that someone who knew the owner would see our post,” she says. “Within an hour or so, someone saw the post who knew someone who knew the owners.” And the hotel reunited the giraffe with its young guest, who was delighted.

Have you met an angel during your travels?

Everyone loves travel angels — even airlines. Silvana Frappier recently offered to help a fellow passenger on a flight from Boston to São Paulo by way of Miami. The woman was overwhelmed by the stress of travel and quickly handed her three-month-old to Frappier, the owner of a video production company in Boston. She promised to help the woman when they changed planes in Miami.

Crew members noticed her random act of kindness. She received a boarding pass in Miami with a free upgrade to business class. “A flight attendant told me that they’d noticed my kindness and that they wanted to pay it back with kindness,” she remembers.

Random acts of kindness

I met a travel angel, too. She owned the Vrbo apartment I rented in Nice, France, last March. When the pandemic struck, Luisa canceled all of her upcoming reservations so that my kids and I had a safe place to wait out the lockdown. She checked up on us regularly to the point where my kids started to call her Aunt Luisa. She was the best.

Mollie Krengel, a frequent traveler who curates a travel guide website, says in today’s world, random acts of kindness are contrarian and even surprising.

“It reminds us that humanity does exist,” she says. “It proves the exact opposite of what is reported on the news each day. When you travel, you realize how wonderful people truly are.”

With the busy summer travel season revving up, and with the political landscape exposing the darker side of human nature, couldn’t we all use a little kindness?

How to be travel angel

Here’s how to be a travel angel:

Spread the love

If you have elite status, consider giving other passengers some of the riches. It happened to Jamie O’Donnell, an event planner from Orlando, on one of her first flights after graduating from college. Out of the blue, a ticket agent handed her a first-class ticket. Turns out a stranger had quietly redeemed on her behalf an upgrade that was about to expire. She’ll never forget the kind gesture. “I had never flown in first class in my life, it always seemed so out of reach, like something I would never be able to do,” she says.

Pay it forward

One easy way to do good is to pay for a stranger’s food or beverage. That’s what Nicole Sunderland, an Instagrammer from Washington, D.C., does. “When I get a coffee, I always pay for the person behind me without them knowing,” she says. “Someone did it for me years ago and I never forgot how it made me feel.”

Go above and beyond

If someone asks for help, consider going the extra mile. Catherine Gregory remembers flying into Lima, Peru, a few years ago. “I asked the Peruvian couple next to me on the plane for advice on how to navigate the taxi situation,” recalls Gregory, a writer from Portland, Ore. “To my surprise, they didn’t just give me instructions. They brought me through customs and rode with me in the taxi, making sure I got inside the hotel before they continued home. I’ll never forget their kindness in going above and beyond.”

Posted in On Travel Tagged , , ,

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.

Underwritten by

Elliott Advocacy is underwritten by

With nearly 20 years in the industry, over 128 airport covered in the U.S. and Canada, and over 1,000 Hotel and Parking Partners-we provide travelers the best options on how to get to the airport when flying. Whether you want to; drive yourself and park near an Airport (Airport Parking), stay the night before your flight at an airport hotel and leave your car (Hotel and Parking Package), or take a shared Shuttle/Private Car/Limo to the Airport- we got you covered. The best deals can be found online, and booking a reservation has never been easier. You can explore all of our options by visiting us at,,, and

Elliott Advocacy is underwritten by Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

Elliott Advocacy is underwritten by Seven Corners

Seven Corners has helped customers all over the world with travel difficulties, big and small. As one of the few remaining privately owned travel insurance companies, Seven Corners provides insurance plans and 24/7 travel assistance services to more than a million people each year. Because we’re privately held, we can focus on the customer without the constraints that larger companies have. Visit Seven Corners to learn more.

Elliott Advocacy is underwritten by Sodexo North America

Sodexo North America Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life for millions of customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. Learn more at

Elliott Advocacy is underwritten by Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise of helping people dream, explore and travel with confidence. We offer comprehensive travel insurance plans with optional upgrades allowing travelers to customize the plans to fit their needs. Compare plans, get a quote and buy online at

Elliott Advocacy is underwritten by Allianz Travel Insurance

The Allianz Travel Insurance company has built its reputation on partnering with agents all around the world to provide comprehensive travel insurance for their clients. Contact Allianz Travel Insurance for a comprehensive list of coverage.

Elliott Advocacy is underwritten by Chubb

Chubb is the world’s largest publicly traded property and casualty insurance company, and recognized as the premier provider of insurance for successful individuals and families in the U.S. and selected international markets, offering coverage for high-value automobile, homeowners, recreational marine/aviation, valuables and umbrella liability coverage. As an underwriting company, Chubb assesses, assumes and manages risk with insight and discipline, and combines the precision of craftsmanship with decades of experience to conceive, craft and deliver the best insurance coverage and services to individuals, families and business of all size.

Elliott Advocacy is underwritten by Fareportal

Fareportal’s portfolio of brands, which include  CheapOair and  OneTravel, are dedicated to helping customers enjoy their trip. Whether you want to call, click, or use one of our travel apps, one thing is clear: We make it easy to take it easy.

Elliott Advocacy is underwritten by

An independent provider of low cost CDW/LDW insurance for use with rental cars. Up to $100,000 cover with no deductible. Policies available on a per day, per trip or per year basis. Also works with overseas rentals. Try  Insuremyrentalcar.comnow.

Elliott Advocacy is underwritten by Mediacom Communications

The nation’s fifth-largest cable operator, serving the smaller cities and towns in the Midwest and Southern regions of the United States. We are a high-performance broadband, entertainment, and communications company that brings the power of modern technology and quality customer experience to life inside the connected home by combining ultra-fast gigabit speeds with personalized local and over-the-top entertainment choices that fit your lifestyle. Details at

Elliott Advocacy is underwritten by Arch RoamRight

Arch RoamRight is one of the fastest growing, most-highly rated travel insurance companies in the United States. Travel advisors love working with us, and travelers feel protected with our trip cancellation and travel medical insurance coverage. We also make it easy to file a claim online with our fast, paperless claims website. Learn more about RoamRight travel insurance.

Elliott Advocacy is underwritten by Virtuoso

The leading global network for luxury and experiential travel. This invitation-only organization comprises over 1,000 travel agency locations with 17,500 advisors in over 45 countries, and holds preferred relationships with 1,700 of the world’s finest travel companies. Virtuoso advisors collaborate with their clients to create personalized itineraries featuring exclusive perks, while also providing advice, access, advocacy, and accountability. For more information, visit

Elliott Advocacy is underwritten by VisitorsCoverage

VisitorsCoverage is one of the world’s most trusted providers of travel insurance for millions of global travelers in over 175 countries. Working with top-rated travel insurance partner providers, VisitorsCoverage’s award-winning search, compare and purchase technology simplifies the travel insurance process and finds the best deals for the coverage you need to explore the world with confidence. Get insurance for your next trip at VisitorsCoverage.

Elliott Advocacy is underwritten by MedjetAssist

Medjet is the premier global air-medical transport, travel security and crisis response membership program for travelers. With a MedjetAssist membership, if you become hospitalized more than 150 miles from home, we will get you from that unfamiliar hospital all the way home to the hospital you trust. All you ever pay is your membership fee. MedjetHorizon members add 24/7 personal security and crisis response benefits. readers enjoy discounted rates. Travel safer with  MedjetAssist.

Elliott Advocacy is underwritten by Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit. We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.

Elliott Advocacy is underwritten by makes it fast and easy to compare and buy travel insurance online from top rated providers. Our unbiased comparison engine allows travelers to read reviews, compare pricing and benefits and buy the right policy with a price guarantee, every time. Compare and buy travel insurance now at

Elliott Advocacy is underwritten by Squaremouth

Squaremouth helps travelers easily and instantly compare travel insurance policies from all major providers. Only companies that meet the strict requirements of Squaremouth’s Zero Complaint Guarantee are available on the website. Compare policies on to save over 70 percent on your next purchase.

Elliott Advocacy is underwritten by Travel Leaders Group

Travel Leaders Group is transforming travel through its progressive approach toward each unique travel experience. Travel Leaders Group assists millions of travelers through its leisure, business and network travel operations under a variety of diversified divisions and brands including All Aboard Travel, Andrew Harper Travel, Colletts Travel, Corporate Travel Services, CruCon Cruise Outlet, Cruise Specialists, Nexion, Protravel International,, Travel Leaders Corporate, Travel Leaders Network and Tzell Travel Group, and its merger with ALTOUR. With more than 7,000 agency locations and 52,000 travel advisors, Travel Leaders Group ranks as one of the industry’s largest retail travel agency companies.

Elliott Advocacy is underwritten by Travelers United

If you’ve been mistreated by the airlines, Travelers United is your voice in Washington. Join the #1 travel advocacy organization working with Congress to improve and protect travelers. Plus, get $400 of annual benefits you can use for travel for only $29/year. Add your voice to ours. Make travel better.  Join today.

Elliott Advocacy is underwritten by Generali Global Assistance

Generali Global Assistance has been a leading provider of travel insurance and other assistance services for more than 25 years. We offer a full suite of innovative, vertically integrated travel insurance and emergency services. Generali Global Assistance is part of The Europ Assistance (EA) Group, who pioneered the travel assistance industry in 1963 and continues to be the leader in providing real-time assistance anywhere in the world, delivering on our motto – You Live, We Care.

%d bloggers like this: