This is how vacation rental pros find a better place

vacation rental pros

Vacation rental owners lie. They post descriptions of their property filled with hyperbole and staged photos that use wide-angle lenses to make their homes look enormous. So how do the vacation rental pros find a better place?

I found myself asking that question after renting an apartment in Lisbon last week. The photos posted on various vacation rental sites made it look palatial, but it was small and cramped. I couldn’t blame the owner for putting his best foot forward, but now that foot was stepping all over my carefully-made travel plans.

What gives?

Don’t let that happen to you. This is the height of vacation planning season. In fact, the U.S. Travel Association just celebrated National Plan For Vacation Day. (Gosh, they have a day for everything now!) So chances are you’re looking at properties on Airbnb, HomeAway or TurnKey, and you don’t know what to believe.

And you might be wondering: How do the vacation rental pros find a better place?

The industry has developed several new ways to determine whether a rental is up to par. And experts say there are additional ways to spot a property that’s faking it.

Here are the secret quality labels that help vacation rental pros find a better place

The major vacation rental companies have labels for their best rentals. They don’t call them “seals of approval” for fear of offending the other properties. But that’s what they are.

Airbnb has a “Plus” designation. To qualify, a host must receive at least 4.8 stars out of 5. The home-sharing site sends inspectors to such properties to monitor “comfort, consistency and design,” reviewing linens, bed comfort, bed and bath products and WiFi speed. However being “Plus” is about more than passing an inspection.

“Airbnb Plus hosts have impeccable style,” spokeswoman Rachel McAllister says. “With elegant design and personal character, the homes are as welcoming as they are beautiful.”

Vrbo has a “Premier Partner” badge that denotes a quality standard. “These are properties with a proven track record of success,” Vrbo spokeswoman Christina Song says. “They tend to have great ratings, high acceptance rates and low cancellations.”

In short, think of a “Plus” on Airbnb or a “Premier Partner” designation as a seal of approval.

Pro tip: Read carefully before booking a vacation rental

How do the vacation rental pros find a better place? They take a minute to read the property description. All of it.

Guests rarely take the time to read carefully property descriptions, according to Jessica Vozel, who co-founded Guest Hook, a company that helps owners write them. She says you can tell a lot about a person from the tone of their write-up.

“Do they seem enthusiastic yet genuine about their property and location?” she asks. “Or do they seem like they just threw the listing together in a minute flat, with grammatical errors and vague statements about being ‘the best’?”

If you read the description, you’ll also know about any surprise fees you might encounter.

Look for little hints in the vacation rental description

Sometimes you can predict a negative experience without any special skills.

“Once I read a property description that said: ‘If you don’t know how to use technology like WiFi and TV remotes, don’t even bother staying here. I don’t have time to be your tech support.’ Red flags galore,” Vozel says.

There’s also an art to deciphering vacation-rental euphemisms. For instance, “quaint” can mean decrepit. “Rustic” can mean in the middle of nowhere. “Cozy” can mean there’s no room to move. (Double-check the square-footage if you see that word.)

Let’s talk about those staged photos, shall we?

When it comes to photos, experts say you should be wary of stock images that show the general area but not the specific rental. For me, alarms start to go off when I see photos taken with a professional camera using a wide-angle lens. I also click away when I see high-dynamic-range images, a special technique that shows a room in an unnaturally flattering light. It can be a sign that the owner is trying to sugarcoat a substandard property.

“Artsy photos of sun streaming in a window are all well and good,” says Jennifer Grimes, founder of Red Cottage, which manages about 60 vacation rental homes in Upstate New York. “But if there are neighboring houses nearby, or if the property is close to the road, we try to include at least a bit of that in a shot to manage expectations.”

T.J. Clark, co-founder and CEO of TurnKey Vacation Rentals, says a virtual tour of the home with a floor plan can be valuable. These immersive online experiences walk visitors through the property, giving them a better sense of the layout and the size of the rooms and even letting them see each room from different angles.

“We’ve heard from our guests that they really want to know that what they see is what they’ll get, and that they prefer to book on listings that provide a virtual tour,” Clark said.

Do reviews predict the best vacation rental?

Pay attention to the reviews, too. Look for a history of generally positive user ratings that includes some negative comments and, most important, timely responses from the owner or host. If an owner simply ignores the negative reviews or reacts in a hostile way, blaming a customer for being a bad guest, that could be a red flag.

If a rental has only a few reviews, only reviews that are more than a year old or only positive reviews, that can also be cause for concern. Last year, I rented a home in Colorado that only had positive reviews. To this day, it remains our worst rental.

Can you read a map? You should before you rent, say pros

Experts suggest that potential renters do one more thing: Look at the home on a satellite map.

Michael Kugler, CEO of the vacation rental site, vets thousands of properties in Branson, Mo. One of his pet peeves is parking on a steep incline. “I can go to Google street view and see immediately if the property is on semi-level land or not and decide from there if it will be a match,” he says.

The street view precaution is essential. I use it every time I rent a home to ensure the rental isn’t in an unsafe neighborhood. And there’s one final trick I recommend: typing the property address into a crime-reporting site like Crimereports. It will show recent police reports for the neighborhood, allowing you to make a more informed decision about the safety of the rental.

For my Lisbon rental, I got lucky. The electricity went out and my vacation rental company allowed me to switch to a different apartment. I could have stayed in the shoebox, and I would have chalked it up to a lesson learned. But I’m glad I didn’t have to.

These strategies for how vacation rental pros find a better place can help. But there’s still a little bit of luck involved. After all, vacation rentals are among the least consistent and predictable travel products.

Here’s to only happy surprises.

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Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can’t. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, and the Washington Post. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. You can also follow him on Twitter, Facebook, and LinkedIn, or sign up for his daily newsletter.

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