Late last week, we crossed the $25,000 mark, capping another successful fundraiser.
A special shout-out to the repeat donors — you can see a “⭒” next to their names — and to the companies with matching donations: Allianz Travel Insurance, FarePortal and LegalShield.
This wouldn’t have happened without all of your support.
You’re probably wondering — what now?
I have a long list of projects that need to be funded. We just moved to a new, faster server. Now we have to start the preliminary work for a site redesign and a new look for our help forums. The goal: to make the site easier to use and more accessible to everyone.
There’s also an internal IT project that needs a little attention. It allows all of our volunteer teams to coordinate our activities using Google Sheets. You wouldn’t believe the amount of planning that goes into something like that.
So there’s a lot to do, and you are allowing us to do it. I’m really, really grateful.
This week I’m visiting the coast of Oregon, a place that feels almost abandoned when compared to California’s crowded beaches. Being here gives you an opportunity to reflect on the past. We sure have had an interesting first half of 2017, haven’t we? (I know I have.)
But in this topsy-turvy world, where you’re not entirely sure what — or who — you can believe anymore, here’s a thought: Judge the institutions (and indeed, the sites you read) not so much by what they say, but by what they do.
See, there are a lot of blogs and publications out there that claim they stand up for the consumer or that deliver consumer news. But what do they do, other than preach and lecture? How many real cases have they resolved?
And what do the readers of those sites do? Are they known for inspiring others to become informed consumers, or do they have a reputation for being “hackers” that engage in ethically questionable behavior?
The folks who support this consumer advocacy truly do good. They don’t steal from businesses by booking “fat finger” fares or by hacking their loyalty accounts. They’re Boy Scouts — and Girl Scouts. They’re a little idealistic, and always fair. They have values.
That’s you. And I’m proud to stand with you in this quest for justice. We can make the world a better place for consumers, one case at a time.
Here are this week’s stories:
- Aspire to travel the world? Read this before you go. (Washington Post)
- When doctors deal with in-flight emergencies (USA Today)
- When It’s Time To Take Your Business Elsewhere, Here’s The Right Way To Exit (Huffington Post)
- American Airlines’ refund never arrived (Mercury News)
Have a great week!