Who's Chris?

I’m an author, columnist and consumer advocate.

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My advocacy

I fight for you every day.
Here's how

Where's Christopher?

I’m always on the road, talking to consumers and helping people.

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My blog

I write about my own adventures — and misadventures — on my personal site.

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I’ve spent the last 48 hours grappling with two unexpected losses. Since Wednesday, I’ve been working day and night to recover from yet another server failure. This one happened under suspicious circumstances, although we don’t yet know who is behind... read more

Why do you travel?

At 70 miles an hour, the view from I-95 at mile marker 61 in Georgia is unremarkable. The highway is bracketed by tall pine trees and grass that’s a deep shade of summer green. But today, at the start of a 14,000-mile road trip through Canada and the United... read more

Epic road trip

“This is my masterpiece,” Kari exclaimed after she’d finished confirming our last hotel. Then she sent me the following map. Yes, this is a masterpiece of scheduling. But also, 49 days of marathon drives, visits with newspapers, searching for... read more

Let’s get real

For the last month, this was the view from my office. It’s the dashboard of our car, a bug-splattered windshield, and the American road stretching endlessly ahead. “Hula Girl” is watching me, her head bobbing softly with each bounce. This snapshot... read more

Thinking differently

Halfway down the road to Nowhere, New Mexico, it hit me: There’s got to be a better way to get from here to there. Companies like Airbnb and Uber have shown us alternatives to staying in a hotel and hailing a cab. Why can’t we do it for airlines? It... read more

Reflections from Newspaper Rock

Hi from Santa Fe, New Mexico. We’re about to start our 1,700-mile road trip back to Orlando, with planned stops in Colorado, Oklahoma and Alabama. The part I’m most looking forward to? The enormous swarm of insects in Texas that meteorologists recently... read more

Be a smarter traveler

My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.

It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.

The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.

Order your copy now.

What they’re saying


Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona


We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de JongeUitgeest, Netherlands


Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco

How can I help you?

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I'm here for you 24/7

Seriously, I sleep with my phone. Because I care, that's why. The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem. You can always email me, too. Here's my address. Or you can call me. I'm at (202) 370-7934.