I’d love to know how to solve any problem instantly. Who wouldn’t?read more
No wonder they're calling it the March Miracle. This month is off to an incredible start. Whether it's a generous amount of snow that fell in the American West or the consumer advocacy soaring to new heights, this is a time of small wonders. Idaho's March Miracle --...read more
How do you get out when you’re all boxed in? I mean that in both a figurative and a literal way.read more
Promontory Summit, Utah, is close to nowhere. But it’s home to a connection that changed everything. To get there, you turn down a two-lane road near Brigham City, drive about 30 miles and then make a left at the ATK Thiokol Propulsion facility, where they test rockets.read more
Be careful what you ask for. I should know. I’m in Park City, Utah, and everyone here was asking for snow. Praying for it, actually.read more
Who’s going to win the big game? No, not that game. I’m talking about the game businesses play with us. Mark up. Mark down. Bait and switch. And, of course, the loyalty game.read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco
How can I help you?
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.