Ever felt completely powerless?read more
By the time you read this, I’ll probably be across the border and halfway to Ottawa, Canada.read more
It started a few weeks ago with a brief email to my supporters.
“It’s almost time for our spring fundraiser,” I said. “Can you help?”
I still can’t believe the response.read more
When your conscience tells you something is wrong, you don’t do it. When my conscience tells me something is wrong, I write a column.read more
Being an effective consumer advocate often means quietly performing acts of public service, even if they’re unpopular. Like naming names.read more
I promised to share my impressions of Disney last week. I just published the report on my consumer advocacy site. But I think my son, Aren, summed it up best with his art: the mouse does what every other American business does, but the magic is in how it makes you want to come back for more.read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco