I took a risky leap of faith this week. I have no idea where I’m going to land.read more
These are dangerous times for consumer advocacy. And I’m not just talking about the Department of Homeland Security’s controversial plans to start tracking people like me.read more
I love spring because it’s time for a new beginning.
Nothing shows that like a 22-hour drive from chilly Spokane, Wash. (where, by the way, it snowed last weekend) to balmy Prescott, Ariz. (where the mercury topped 80 degrees yesterday). You can watch the seasons change almost by the hour.read more
I’d love to know how to solve any problem instantly. Who wouldn’t?read more
No wonder they're calling it the March Miracle. This month is off to an incredible start. Whether it's a generous amount of snow that fell in the American West or the consumer advocacy soaring to new heights, this is a time of small wonders. Idaho's March Miracle --...read more
How do you get out when you’re all boxed in? I mean that in both a figurative and a literal way.read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco
How can I help you?
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.