Who's Chris?

I’m an author, columnist and consumer advocate.

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My advocacy

I fight for you every day.

Here's how

Where's Christopher?

I’m always on the road, talking to consumers and helping people.

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My blog

I write about my own adventures — and misadventures — on my personal site.

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Why you’re the journalist of the year

Good news! I’ve just been named Journalist of the Year by the American Society of Travel Agents (ASTA). It’s the first time ASTA has recognized a consumer advocate and non-trade journalist.

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Now you’re safe

You’re probably breathing a little easier this morning, now that Hurricane Matthew has blown past you. But for a few harrowing hours last week, this storm looked like the Big One.

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Doing the right thing when no one is looking

At this moment, the managers of a web hosting company that shall remain nameless have a difficult decision to make. A customer whose new dedicated server is breaking down at predictable intervals wants his $1,404 back.

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Not up for debate

Are you ready for a great debate? Oh, I know, there’s that event in Hempstead, NY, tomorrow. But that’s not what I’m talking about.

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Be a smarter traveler

My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.

It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.

The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.

Order your copy now.

What they’re saying


Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona


We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de JongeUitgeest, Netherlands


Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco

How can I help you?

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I'm here for you 24/7

Seriously, I sleep with my phone. Because I care, that's why. The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem. If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address. Or you can call me. I'm at (202) 370-7934.