Author ∣ Advocate ∣ Journalist
Americans are getting larger and airline seats are shrinking. So confrontations between passengers who are too big to fly and their fellow travelers are inevitable.
The average American man weighs 15 pounds more than he did 20 years ago, according to the Centers for Disease Control and Prevention. And the average American woman weighs 16.2 pounds more.
Read more “Too big to fly: Why passengers are fighting about airline seats”
Melissa Hill’s Fitbit Charge 2 cracked after a little more than a year. Is the company’s offer acceptable — or should it do more for her?
Read more “My Fitbit Charge 2 cracked — how can I fix it?”
When it comes to courtesy in travel, sometimes little things make a big difference. For Don Brauninger, it’s travel industry employees who replace the words “you’re welcome” with “no problem”.
Brauninger, a manager for an emergency services company in Haymarket, Virginia, has heard it from airline agents, hotel clerks and car rental employees.
Read more “Whatever happened to courtesy in travel?”
Jocelyn Benson’s new NordicTrack doesn’t work, despite her best efforts. Can she persuade the company to give her a refund for the treadmill?
Read more “This NordicTrack doesn’t work. Can I get a refund?”
American Airlines cancels Bob Schoenbaum’s flight. But why won’t the airline refund the $75 fee it charged him to make a reservation using his frequent flier miles? Where’s Schoenbaum’s American Airlines fee refund?
Read more “After a flight cancellation, where’s my American Airlines fee refund?”
