Howard Rokofsky has a PayPal problem — specifically, a $303 charge he never made. The online payment service denies his dispute within hours. Did it act too fast?
Read more “A PayPal problem and a too-quick denial”
The travel industry is strictly regulated for health and safety, a fact for which we should all be grateful. But when it comes to consumer protection — and comfort — most laws still favor businesses.
What do passengers say they want? Transparent pricing. Fair business practices. And a little more legroom on the plane, please.
Read more “In travel, what’s next for consumer protection?”
If you’ve ever had to pay a hotel cancellation penalty, then Liam Goodman’s story will sound familiar.
When Goodman, a freelance photographer from Beacon, New York, tried to check into a hotel in Manhattan recently, it didn’t have any rooms available. He found another place to stay, but the first hotel charged him one night’s stay for being a “no show,” which made no sense.
Read more “How to avoid a hotel cancellation penalty”
Finding the best vacation rental is a lot harder than it looks — unless you use a new feature called a Trip Board.
Decisions about vacation rentals are usually complex and collaborative. It’s you and your significant other, kids, grandparents, maybe even a travel agent. And in the past, that meant emailing or texting a lot of property descriptions to a group that, if it’s like my family, never agrees about much of anything.
Read more “A new trick for finding the best vacation rental”
Hey, can you keep a secret? It’s free museum day. That’s how you save a few bucks while you’re on vacation, and maybe even see another side of your destination. Read more “Can you keep this vacation secret about free museum day?”