The government is on track to issue the lowest number of airline fines in history this year. Federal regulators insist they’re just doing their job and that the numbers represent an ebb in airline violations. But consumer advocates say it’s nothing short of a dereliction of duty.
The Aviation Consumer Protection Division of the Transportation Department (DOT), which enforces federal consumer protection regulations, has issued seven aviation enforcement orders totaling $2.2 million in civil penalties in 2019. The previous low for enforcement actions, set in 2000, was nine.
The DOT set a decade low for the dollar amount of fines last year, when it issued 16 enforcement orders totaling just $1.8 million in fines.
Read more “Airline fines have fallen to historic lows. Here’s what that means.”
When Lynn Culver stays at a hotel, she helps herself to the soaps and shampoos in her room. If housekeeping replaces the items, she takes the new ones, too. Culver, a retired attorney from Lumberton, N.J., thinks you can steal from your hotel.
Read more “Here’s what you’re allowed to steal from your hotel”
Why is Chiaka Aribeana banned from Airbnb? And is there any way to get her unbanned?
Read more “Help, I’ve been banned from Airbnb!”
Why can’t Samsung send Sweta Shukla a repaired phone — or even a check to cover her loss? This consumer advocate investigates a missing Samsung phone.
Read more “Where’s the refund for my missing Samsung phone?”
Automatic tipping is everywhere, and it’s time to do something about it.
I saw it at a pizza restaurant in Provo, Utah, recently. When I paid for my order, the electronic payment system asked if I wanted to tip 10% (cheapskate!), 15% (better!) or the correct amount, 20%. No, the touchpad didn’t actually comment on the choices, but the incorrect selection was clear: the “no tip” box that wasn’t highlighted.
It was a takeout order, for goodness sake.
Read more “Should you say “yes” to automatic tipping?”