When the Popcorn Factory promises to honor Sandy Diggins’ coupon code for a $104 order, she waits. And waits. And waits. Where’s her $25 credit — and can this consumer advocate help her get it?
Read more “This Popcorn Factory promotion code doesn’t work — I want a refund!”
Problem Solved
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
AT&T promised to fix my bill. Why hasn’t it?
AT&T promised Martin Gorfinkel that it will merge three of his bills into one and send him a $25 credit. But it doesn’t, even though he has everything in writing. How do you hold AT&T accountable?
Read more “AT&T promised to fix my bill. Why hasn’t it?”
Help! Uber wants me to pay twice for my ride
After Diana Somerville pays for her Uber ride in Seattle, the company charges her again. If she doesn’t pay, Uber threatens to ban her. What should she do?
Read more “Help! Uber wants me to pay twice for my ride”
A fraudulent charge on my Verizon Wireless bill — but where’s the credit?
Bernice Lu has a fraudulent charge on her Verizon Wireless bill, and she can’t seem to get rid of it. Did she call Jamaica and run up a $291 bill — or is this a misunderstanding?
Read more “A fraudulent charge on my Verizon Wireless bill — but where’s the credit?”
Oh no, not another Kenmore shattered glass case!
It happened again. This time, Jocelyn Albertson is the unlucky owner of a Kenmore washer with a shattered glass lid. What’s the fix?
Read more “Oh no, not another Kenmore shattered glass case!”