Author ∣ Advocate ∣ Journalist
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
The new tiles in Michelle Odd’s home are not what she expected. They’re crooked and uneven. She wants Home Depot to fix her tiles. But instead, it’s offering a refund — as long as she signs a non-disclosure statement. Can this Home Depot tile problem be solved?
Read more “Please help me with this Home Depot tile problem”
Meghan Fife has a transmission problem with her Ford Escape. But her warranty has just run out. Is she stuck with a $4,000 repair bill, or can Ford help her fix this undrivable vehicle?
Read more “Is this Ford Escape transmission problem fixable?”
When someone hacks Alan Gutfrucht’s PayPal account, he assumes the company will help him recover the money he lost. His assumption is wrong. Is there any way to reverse the fraudulent transactions?
Read more “Someone hacked my PayPal account. Can I get a refund?”
Eldrich Carr’s $500 MGM gift card doesn’t work. The company says someone else used the credit but won’t help him find the missing money. Is the money lost?
Read more “My MGM gift card doesn’t work. Can you help?”
Maggie DeLoach’s daughter has a problem with a Verizon collection bill. But she paid her phone bill in full. How can she get the debt collectors off her back?
Read more “I need help with my Verizon collection bill!”
