Howard Rokofsky has a PayPal problem — specifically, a $303 charge he never made. The online payment service denies his dispute within hours. Did it act too fast?
Read more “A PayPal problem and a too-quick denial”
Problem Solved
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
For the last time, where’s my Delta Auto Protect refund?
When Robert Haack sells his car, he asks Delta Auto Protect to refund his extended warranty. It’s been months — where’s the money?
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His car was supposed to go to Las Vegas — not the impound
When the company Emanuel Bryant hires to transport his car to Las Vegas fails to show up on time, it triggers a cascade of unfortunate events. Will the company help him fix it?
Q: I recently hired TMShipping to transport my car from Sugarloaf, Calif., to Las Vegas. They subcontracted out to another vendor to move the vehicle.
I was notified by TMShipping to have the vehicle ready by Nov. 29 at noon. The delivery driver they hired confirmed the appointment. But he didn’t show up until Dec. 1 and said the car was gone.
Read more “His car was supposed to go to Las Vegas — not the impound”
His quilts never arrived — is this a scam?
The quilts Jerry Dowdy ordered online never show up. He tries to uncover answers — and a refund. Find out what he discovers.
Q: I recently ordered two quilts online for $119 through a site called Emma Cottons. I followed a link for a special on Facebook — order anything over $100 you got free shipping.
Read more “His quilts never arrived — is this a scam?”
Could you jump start this Groupon warranty for me?
Robert Bingham’s jump starter, ordered through Groupon, doesn’t work after a few months. Can he persuade anyone to extend a Groupon warranty?
Read more “Could you jump start this Groupon warranty for me?”