Why can’t Samsung send Sweta Shukla a repaired phone — or even a check to cover her loss? This consumer advocate investigates a missing Samsung phone.
Read more “Where’s the refund for my missing Samsung phone?”
Problem Solved
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
A half-baked LG refund on my failed microwave
Mary Biber’s microwave goes on the blink shortly after she buys it. But where’s the LG refund she’s been promised?
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Delta Auto Protect owes me $2,365 — where is it?
After Owen Wallace cancels his Delta Auto Protect car warranty, the company promises him a refund. That was seven months ago. Where’s the $2,2365 check that Delta Auto Protect owes him?
Read more “Delta Auto Protect owes me $2,365 — where is it?”
She didn’t want her Macy’s card upgrade. Can she get her old one back?
Macy’s upgrades Harriet Stenzel’s credit card against her will, but she’d rather have her old Macy’s card back. Can this case of an unwanted Macy’s card upgrade be fixed?
Read more “She didn’t want her Macy’s card upgrade. Can she get her old one back?”
A little help with this Mitsubishi recall, please?
When Mitsubishi recalls the 2010 Lancer belonging to Gill Gavin’s wife, he tries to get the repairs done quickly. So why is this Mitsubishi recall still not fixed?
Read more “A little help with this Mitsubishi recall, please?”