Eversource Gas says I have a leak. Do I have to pay this service bill?
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?
Problem Solved is a weekly consumer column that fixes reader problems. From broken laptop computers to faulty kitchen appliances, nothing is off limits for this feature. Each story brings a fresh problem and solution in an engaging and succinct Q&A format. If you have a problem and need help, here’s how to contact me.
Jackie Owens’ home has a gas leak, according to Eversource Gas, her energy company. But that’s wrong, and the error has cost her $222. Can she get her money back?
One of John Edmunds’ new American Tourister bags is defective. Does he have to ship it to Texas at his expense, or can he get an exchange?
When a U.S. Customs agent confiscates Adriana Cordero’s passport, she tries to get it back. But government bureaucracy is standing between her and her ID.
When Maura Ruzhnikov sends money to a stranger by mistake on Zelle, she tries to undo the transaction. That’s easier said than done. Will she ever get her money back?
Quest Diagnostics charged Ro Dobkin an extra $353 for services. Can she get it back or is it lost forever?
It’s been four months since Brigitte Yvon bought her garage shelving along with installation from Home Depot. But no one has installed it yet. Can she get a refund?
Todd Brown’s mattress order arrives in pieces from Amerisleep. After waiting months, he just wants a refund. Is that allowed?
When Joshua Rome cancels his dishwasher order from Sears, he hopes for a full refund. But the company wants to issue a partial credit. Can it do that?