Jane Weir wants Best Buy to help her with her LG refrigerator problem. But is that a reasonable request two years after her initial purchase? Maybe not.
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Problem Solved
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at [email protected] or (202) 370-7934.
Help me fix this Imperial Movers problem, please!
Jolene Han regrets hiring Imperial Movers for her move to New York. The company took longer than she expected and overcharged her. How can she fix this Imperial Movers problem?
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Can I get a refund when my airline is out of business?
Can you get a refund when your airline is out of business? Brendan Bloom wants to know. Bloom tries to file a chargeback through Chase, but the credit card company denies the claim. Now what?
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What should I do about this Optimum service problem?
What should Ruth Bernstein do about her Optimum service problem? A technician tried — and failed — to fix her phone. Now the company wants her to pay $80.
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How do I fix this Hansons siding complaint?
Dyana Cyplik has a Hansons siding complaint. She wants a partial refund for a job that’s gone sideways. But the company won’t cover all of her expenses, she says.
Read more “How do I fix this Hansons siding complaint?”