After United Airlines cancels Leslie Wiercinski’s flight to the Cayman Islands, the airline offers her only a flight credit, but not a refund. Is United Airlines following its refund rules during the coronavirus crisis?
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Problem Solved
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Problem Solved is a weekly Q&A column that fixes consumer problems. Christopher Elliott goes to-to-toe with manufacturers, retailers and service companies to fix readers’ thorniest problems — everything from broken laptops to faulty kitchen appliances. If you’re interested in publishing this feature, please contact Elliott directly at chris@elliott.org or (202) 370-7934.
Can a company blame coronavirus for my late check?
Where is Frank Rabusin’s check for his damaged equipment? Schneider Electric promised him $240 back in January. And what does the pandemic have to do with it? Can a company blame coronavirus for a late payment?
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TaxRise took my money. Can you help me get it back?
After TaxRise helps itself to an extra $900 of Jack Maxfield’s money, he disputes the charges on his debit card — and loses. Is that the final verdict? What can you do when TaxRise takes your money?
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Blacklisted by Walmart — but why?
Diane Robinson is blacklisted by Walmart. She keeps receiving error messages when she logs into the site and can’t check out. And that’s not her only problem. Is there a way out?
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This furniture delay is testing my patience
Debbie McNulty’s custom credenza from California Modern Woodworks is missing — and so is the refund the company promised her. What should she do about this furniture delay? And will she ever see her money again?