When Linette Warnecke’s travel companion breaks her hip and has to cancel a Greek vacation, her tour operator, Great Value Vacations, is reluctant to refund the trip. What can she do to encourage the tour operator to do the right thing? “This Great Value Vacations trip wasn’t so great”
Silvia Restelli picks up a car from Dollar rental in Frankfurt. But when she arrives in Germany, her $213 bill becomes $723, thanks to two mandatory insurance charges. Are those legit, or can she ask for a refund?
“If insurance on my Dollar rental is optional, then what’s this bill?”
The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error?
“After a Booking.com price error, am I stuck with this room?”
After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?
“FlixBus canceled three trips. I want a refund — and then some”
When Maureen Cosentino flies from Dublin to Chicago on Aer Lingus, the airline removes one of her much-needed extra seats. Is the airline’s apology enough?
“I can’t use this Aer Lingus ticket credit. How about an extension?”