When Thomas Stack books a hotel room, his online agency fails to disclose an important mandatory surcharge. What happened to this Hotwire resort fee?
Read more “Why isn’t this Hotwire resort fee disclosed?”
Yasmin Maniar’s vacation accommodations aren’t what she expected. Specifically, there’s no air conditioning in her Mexican hotel. But should Booking.com refund it?
Read more “No air-conditioning in her Mexican hotel. How about a refund?”
When Davy Bass tries to book a rental car through Autoslash, he’s redirected to Priceline. What happens next surprises him. Can he cancel his reservation?
Read more “After Priceline car cancellation, do I deserve a refund?”
After Brenda Barnhart’s Level flight makes an emergency landing, the discount carrier offers to refund her costs to get home. Then it stalls. Can she get her money back?
Read more “Level Airlines promised to cover her expenses after an emergency landing. Then it stalled”
Sun Country Airline downgrades Diane Patterson’s mother from first class to economy class but refuses to refund the fare difference. How can she get her money back?
Read more “A Sun Country downgrade, but where’s mom’s refund?”