David Papay’s Thello train ride didn’t happen. Instead of getting a sleeper compartment from Paris to Venice that he paid for, he got a bus ride. The company offers him a refund, but he never gets it. What can he do about it?
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When Larry Day tries to book a room in Amsterdam, his online travel agency displays an error message. Now it wants him to pay for its mistake. Who should pay for this Booking.com mistake?
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If I buy an airline ticket with gift cards, is it refundable? Sarah German wants to know after she books a flight — and her airline refuses.
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Does Robert Hughes deserve more than a voucher for his canceled flight? He’d like to know after he misses a funeral in Omaha. Shouldn’t he get a full refund?
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Rohita Land books a room at the Riu Palace Tropical Bay through Orbitz. The online agency offers her a $470 room credit. But the resort gives her a coupon instead. How do you solve this Riu resort credit case?
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