Anna Weinstein’s Park City condo doesn’t match the description. It hasn’t been cleaned and the owner is unhelpful. Can Vrbo, the site through which she booked the rental, fix it — or does she need a consumer advocate?
Read more “This Park City vacation rental wasn’t what she expected”
After a 40-hour delay, Sandra Gronenberg finds herself in Frankfurt without a connecting train ticket. Can United Airlines help her untangle this mess?
Read more “Her United Airlines flight transferred to a train, but her ticket didn’t”
When Iberia Airlines delays Eileen Hopkins’ flight from Madrid to New York, it agrees to pay her and her husband compensation of 600 euros each, as required by law. But where’s the Iberia compensation?
Read more “Iberia compensation not received — now what?”
Elizabeth Welke’s Expedia car rental has a surprise at the end: an extra $480 charge. Why won’t Expedia or her car rental company help her fix it?
Read more “Overbilled by $480 for my Expedia car rental”
When Norwegian Airlines cancels Andrew Brown’s flight, it rebooks him and promises to reimburse his train tickets to his final destination. Then it changes course. Is he out of luck?
Read more “Norwegian Airlines promised to refund his train tickets to London. Then it didn’t”