Airbnb disabled my account. What did I do?

Airbnb disabled Natalya Kovalenko’s account? What did she do to deserve that — and how does she fix it?
Read more “Airbnb disabled my account. What did I do?”

Can I get a refund instead of a credit on United Airlines?

NCL cancels William Boucek’s Hawaii cruise after the COVID-19 outbreak and offers him a refund. But can he get a refund instead of a credit on United Airlines?
Read more “Can I get a refund instead of a credit on United Airlines?”

Airbnb locked my account because I have COVID-19. How do I unlock it?

Airbnb locked Paul Drews account because he has COVID-19. Now the company won’t unlock it. Is there a way to get his account back?
Read more “Airbnb locked my account because I have COVID-19. How do I unlock it?”

How to solve any travel problem now

If you’re reading this, then something has probably gone wrong with your trip. Maybe your airline canceled your flight or your hotel lost your reservation. It’s happening a lot during the pandemic. And you need to know how to solve your travel problem.

I’m here to help. I write the nationally syndicated Travel Troubleshooter column, and over more than two decades of consumer advocacy, I’ve helped resolve tens of thousands of trips that went wrong. (By the way, I also pen a column called Problem Solved, which helps all other consumer complaints.)
Read more “How to solve any travel problem now”

The pandemic made me cancel my trip to Mexico. Can you make Expedia give me a refund?

Bernadette Cieslak has to cancel her trip to Mexico after the pandemic. Can I make Expedia give her a refund?

Read more “The pandemic made me cancel my trip to Mexico. Can you make Expedia give me a refund?”