Silvia Restelli picks up a car from Dollar rental in Frankfurt. But when she arrives in Germany, her $213 bill becomes $723, thanks to two mandatory insurance charges. Are those legit, or can she ask for a refund?
Read more “If insurance on my Dollar rental is optional, then what’s this bill?”
The rate for Carrie Cleveland’s apartment in Brooklyn is $125 a night, not the $46 to which she agreed when she made the reservation. Her online agency gives her one choice: pay the new rate. What can she do about this Booking.com price error?
Read more “After a Booking.com price error, am I stuck with this room?”
After FlixBus cancels three of his rides, Martin Yeung wants the company to cover his expenses. But does the contract allow that?
Read more “FlixBus canceled three trips. I want a refund — and then some”
When Maureen Cosentino flies from Dublin to Chicago on Aer Lingus, the airline removes one of her much-needed extra seats. Is the airline’s apology enough?
Read more “I can’t use this Aer Lingus ticket credit. How about an extension?”
WOW Air promises Robert Weinper and his daughter 400 euros each as compensation for bumping them from their return flight from Paris to Toronto. But it’s been more than a year. What’s the hold-up?
Read more “Where’s my WOW Air refund? It’s been more than a year”