Jennifer Rizzio’s Electrolux refrigerator is broken. Her replacement refrigerator? Also broken. But has too much time passed to get this appliance fixed?
Read more “My Electrolux refrigerator is broken — and so is the replacement!”
Mardella Carlson misses her luggage claim deadline after Delta Air Lines damages her bag. Can the airline make an exception, or is it off the hook?
Read more “What to do if you miss your luggage claim deadline”
David Papay’s Thello train ride didn’t happen. Instead of getting a sleeper compartment from Paris to Venice that he paid for, he got a bus ride. The company offers him a refund, but he never gets it. What can he do about it?
Read more “Help! My Thello train ride turned into a bus trip”
When Larry Day tries to book a room in Amsterdam, his online travel agency displays an error message. Now it wants him to pay for its mistake. Who should pay for this Booking.com mistake?
Read more “Should I have to pay for this Booking.com mistake?”
If I buy an airline ticket with gift cards, is it refundable? Sarah German wants to know after she books a flight — and her airline refuses.
Read more “If I buy an airline ticket with gift cards, is it refundable?”