A Country Inn & Suites charges Rachel Simmons a $250 cleaning fee for smoking in her room. But she says she didn’t light up. Does she still have to pay?
Q: I recently stayed at a Country Inn & Suites in Omaha, Neb. After my husband and I checked out, the hotel charged us a $250 fee. I contacted the hotel after seeing the charge and after several phone calls, an assistant manager told me it was a was a cleaning fee for smoking in the room. He told me the room smelled of weed.
Read more “She didn’t smoke in the Country Inn & Suites. So what’s this $250 cleaning fee?”
Sondra Wolf fractures her patella on a trip to the Canadian Rockies. Although she files a valid travel insurance claim, Trip Mate is stalling on her payment. But why?
Q: I recently took a Grand Circle tour of the Canadian Rockies. I purchased travel insurance through Trip Mate.
While I was on the tour, I tripped on uneven concrete in front of the Waterton Lodge in Waterton, Alberta, and slammed down directly onto my right knee. I was treated in a local hospital and, two days later, managed to get to the airport and fly home. A subsequent MRI revealed that I had suffered a fractured patella.
Read more “After a hard fall in the Rockies, why won’t Trip Mate pay her claim?”
After Asiana Airlines drops a leg of Alyssa Jean Esteba’s flight from Toronto to Manila, she goes looking for a refund. But Expedia can’t find one. Can this advocate help?
Read more “A missing leg on Asiana — and a missing refund from Expedia”
Atif Shabbirdin’s wife is denied boarding on EasyJet because a representative incorrectly believes she doesn’t have the right visa to fly from Spain to England. Even after the airline promises a refund of her airfare and out-of-pocket expenses, EasyJet leaves her waiting. What’s going on?
Q: I booked a ticket for my wife to visit me from Malaga, Spain, to London last spring on EasyJet. After clearing Spanish immigration, she proceeded to board her flight. However, an EasyJet representative, upon examining my wife’s Moroccan passport, told my wife to stand down and to wait on one side.
Read more “Denied boarding on EasyJet — where’s her refund and apology?”
When Liam Goodman tries to check in to his hotel in New York, no rooms are available. So he goes to another property. Why is Priceline keeping his money for the first hotel? Can he get a Priceline refund?
Q: I’m a professional photographer and I was working in New York City recently. I had a double shift and was scheduled to work again in New York the next morning. Because I live a bit outside the city, I decided to book a hotel for the night. I did so through Priceline at a cost of $170. I went to check in at the Hotel Pennsylvania after my second shift was done, at around 1:30 a.m.
Read more “No room at the hotel, so why won’t Priceline refund his stay?”