How do you improve a hotel’s service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.
Read more “How do you improve hotel service? Listen to your guests”
Travelers have so much to be thankful for, right?
Well, kind of.
Read more “Travelers have a lot to be thankful for (or do they?)”
Every week you can count on great journalism from my team of writers — and great reviews from readers.
Read more “You can count on us. Can we count on you?”
What’s your worst vacation experience ever? Was it a delayed flight, a missing hotel reservation, or maybe terrible weather that ruined everything? Or maybe it was someone who ruined it for you?
Read more “Worst vacation ever? Here’s how to snap back”
Yasmin Maniar’s vacation accommodations aren’t what she expected. Specifically, there’s no air conditioning in her Mexican hotel. But should Booking.com refund it?
Read more “No air-conditioning in her Mexican hotel. How about a refund?”