Let’s talk about results.
If you’re like me, you probably spend more time looking forward than back. No point worrying about the past since there’s absolutely nothing you can do to change it. What’s done is done.read more
Ever had a “now what” moment? You know, that point when you reach a goal you never expected to? Maybe you climbed a mountain, won an award, or survived to see another day? I just did.read more
It’s time. Our spring fundraiser is here. Starting today, we’re trying to raise $30,000 to fund the continued operation of your favorite consumer advocacy site. Here’s how to become an underwriter now.read more
I attended a rally for South Dakota’s tourism industry last week, which is gearing up for summer. The message: Let’s get this show on the road!read more
We’re on an adventure together. We’re building an organization that will empower consumers to solve their problems and help those who can’t.read more
The drive from Prescott, Ariz., to Rapid City, S.D., is long and lonely, and from the back seat of my Honda CRV, a head occasionally pops up. “Tell me where we are, Dad.”read more
Be a smarter traveler
My latest book, How To Be The World’s Smartest Traveler (And Save Time, Money and Hassle) is the instruction manual for your next trip.
It’s full of actionable advice, lists and answers to the most common and most perplexing travel questions. I break through the frustration of every imaginable aspect of a trip at each step of the way.
The book shows you how to save time and money and prevent hassles. I share my favorite shortcuts, tips on where bargains can be had (and which offers are too good to be true) and ways to avoid being harassed by such travel irritants as onerous contracts or aggressive timeshare salespeople.
What they’re saying
Please accept my abundant gratitude for your efforts on my behalf. – Ivy Myles, Tucson, Arizona
We are amazed and thankful for your efforts and for taking the time to look into our case. Big thumbs up! – Peter de Jonge, Uitgeest, Netherlands
Thank you for your help. I greatly appreciate the work you have been doing to fight for the consumer. – Michael Chua, San Francisco
How can I help you?
I'm here for you 24/7
Seriously, I sleep with my phone. Because I care, that's why.
The easiest way to reach me is through the form above or through my site. Don't be turned off by the form -- it helps me collect the information I need and connect you with the right people who can fix your problem.
If you don't get an immediate response, please send me an email. (Alas, some browsers are not fully compatible with this form. But that's life on the Internet, isn't it?) Here's my address.
Or you can call me. I'm at (202) 370-7934.