How to get good service from a bad airline

Want to get good service from a bad airline? Use your “pleases” and “thank yous” – and don’t expect too much.

That’s the consensus of travelers, experts and insiders who have worked for these airlines. And by “these” airlines, I mean carriers that are known for their bare-bones fares, where everything is extra and whose customer service ratings are circling the drain. (Those would be Frontier and Spirit, according to the latest American Customer Satisfaction Index.)
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Travelers, do you deserve bad service?

If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay this summer, you don’t have to look too far for the reason. Just find a mirror: Bad service is your fault.

At least that’s what travelers like Gene SirLouis, a manufacturer’s representative from the District, believe. “We want everything cheaper and cheaper and cheaper,” he says. “That’s why the size of an average airline seat is smaller than the size of an average human. We have to take some of the blame.”
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