A troubling new report about hotel resort fees suggests mandatory room surcharges are spreading faster than a summer wildfire. It’s sure to stoke the anger of travelers, many of whom are being burned by these nonnegotiable extras when they check out.
Read more “These cities have the most expensive resort fees”
If you want to quit your loyalty program, you might relate to John Franklin’s story. Actually, you might relate to it even if you don’t want to quit your loyalty program.
Franklin, an American Express cardholder since 1969, was trying to redeem some of the 500,000 points he’d accumulated on his card over the years. He thought it would be easy to turn the rewards into business-class tickets to Brazil.
Read more “Should you quit your travel loyalty program?”
Businesses lie to customers. And in an anything-goes, laissez-faire regulatory environment such as this one, the corporate lies are starting to pile up.
Read more “These absurd corporate lies kill customer loyalty”
If you’re flying somewhere soon, there’s good news and bad news. The bad news: Several airlines have raised their luggage fees. The good news: You can avoid new airline baggage fees — by wearing the right travel jacket.
That’s right, a travel jacket.
Read more “These clever travel jackets will help you avoid new airline baggage fees”
When William Foy redeems 6,000 rewards points through Samsung Pay, he expects a $20 Visa Rewards Card. Instead, he gets nothing. Can I fix his Samsung Rewards problem?
Read more “A Samsung Rewards problem: Where are my points?”