Anna Weinstein’s Park City condo doesn’t match the description. It hasn’t been cleaned and the owner is unhelpful. Can Vrbo, the site through which she booked the rental, fix it — or does she need a consumer advocate?
Read more “This Park City vacation rental wasn’t what she expected”
The world’s worst travel fee may be history.
Mandatory resort fees, which can add hundreds of dollars to the cost of your hotel stay, could disappear if a lawsuit filed this week by the District of Columbia’s Attorney General is successful.
Read more “Is the world’s worst travel fee about to disappear?”
Want to get good service from a bad airline? Use your “pleases” and “thank yous” – and don’t expect too much.
That’s the consensus of travelers, experts and insiders who have worked for these airlines. And by “these” airlines, I mean carriers that are known for their bare-bones fares, where everything is extra and whose customer service ratings are circling the drain. (Those would be Frontier and Spirit, according to the latest American Customer Satisfaction Index.)
Read more “How to get good service from a bad airline”
If you’re stuck in an uncomfortable airline seat or have to pay an exorbitant resort fee for a hotel stay this summer, you don’t have to look too far for the reason. Just find a mirror: Bad service is your fault.
At least that’s what travelers like Gene SirLouis, a manufacturer’s representative from the District, believe. “We want everything cheaper and cheaper and cheaper,” he says. “That’s why the size of an average airline seat is smaller than the size of an average human. We have to take some of the blame.”
Read more “Travelers, do you deserve bad service?”
Delta Auto Protect — yes, Delta Auto Protect again! — owes Lashawn Lyles $1,083. Why won’t it pay?
Read more “Another Delta Auto Protect problem. Can they just keep his money?”