Should you quit your travel loyalty program?

If you want to quit your loyalty program, you might relate to John Franklin’s story. Actually, you might relate to it even if you don’t want to quit your loyalty program.

Franklin, an American Express cardholder since 1969, was trying to redeem some of the 500,000 points he’d accumulated on his card over the years. He thought it would be easy to turn the rewards into business-class tickets to Brazil.

It wasn’t.
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